Customer Service Advisor

7 months ago


Leyland, United Kingdom Envirocare Maintenance Solutions Full time

Primary job is to oversee busy customer service with existing client accounts and be the first point of call regarding any questions and queries.

Ability to close off issues and problem solve

Liaising with internal teams to ensure that client jobs are progressed

Raising quotes and sending to client

Invoicing and uploading to client portals

Raising notes/queries on the system ensuring they are checked regularly and closed/completed where possible. Checking with the team to ensure they are also up to date with their outstanding queries to avoid these being missed or falling out of SLA.

Chasing outstanding quotations that are yet to be approved/rejected

Assisting with issue escalations as needed

To actively solve any issues, having the ability to pinpoint the quickest action to get closure and pass on the correct information to the right people

**KEY SKILLS AND EXPERIENCE**

Customer focused, building strong client relationships, identifying on going customer needs

Excellent verbal and written communication skil

Excellent organisational skills

Commercially savvy with good negotiation skills and ability to think on their feet

Accurate inputting skills and a good knowledge of Microsoft Word and Excel

Friendly and confident personality

Ability to work on own initiative and to work as part of a team

Must be flexible as there will be some cross training to cover other staff members

Ability to remain calm in a busy environment

35 hours a week Monday to Friday 9am to 5pm with 1 hour unpaid lunch

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Administration: 2 years (required)
- Data entry: 2 years (required)
- Microsoft Office: 2 years (required)
- Microsoft Excel: 2 years (required)

Work Location: In person



  • Leyland, United Kingdom NORTH WEST APPLIANCE REPAIRS Full time

    Are you passionate about giving great customer service? Looking for a new challenge in a fast-paced, customer focused company? North West Appliance Repairs have been established since 2004 and are a leading service provider in the UK. Over the last two years the business has doubled in size and continues to grow steadily. Our clients include prestigious...


  • Leyland, United Kingdom Swift Temps Full time

    We are looking for a large number of Inbound Customer service advisors for a large Energy Project based in Central Preston. Very close the central bus station we have starts from April 3rd. Monday to Friday shift - 40 hours a week - Pay starts from £10.42 an hour. You will only be taking incoming calls, taking details and using the information on the...


  • Leyland, United Kingdom Mulberry Vehicles Repairs Full time

    Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? If the answer is yes to the above then we want to hear from you! Our Vehicle Repair business is looking for a Senior Service Advisor About the position You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting...


  • Leyland, United Kingdom OCR Solutions Full time

    Senior Vehicle Service Advisor - Leyland The role of our Service advisor are critical in driving our Bodyshops forward. You will be responsible for managing the Parts Department from ordering and receipt of goods to storage and stock rotation. You will identify, locate and supply parts/accessories for workshop/body shop completing necessary...

  • Parts Advisor

    7 months ago


    Leyland, United Kingdom Arnold Clark Full time

    **Salary**: £27,569 with up to £39,000 OTE plus benefits **Type of work**: Permanent **Location**: Leyland About the role **We offer our Parts Advisors**: £39,000 OTE, made up of a competitive hourly rate, plus salary bonuses 33 days’ annual leave, rising to 40 with long service Flexible hours On-site and off-site training through our Parts...

  • Parts Advisor

    9 hours ago


    Leyland, United Kingdom Arnold Clark Full time

    **We offer our Parts Advisors**: - £32,000 OTE, made up of a competitive hourly rate, plus salary bonuses - 33 days’ annual leave, rising to 40 with long service - Flexible hours - On-site and off-site training through our Parts Academy - Private healthcare and sick pay cover - Maternity and paternity packages **About the role** Do you have customer...


  • Leyland, United Kingdom Envirocare Maintenance Solutions Full time

    This is a 12 month fixed contract to cover maternity leave. Primary job is to oversee busy customer service, providing back up to other members of staff within the customer department. Dealing with existing client accounts and be the first point of call with regard to any questions and queries. The role is primarily to keep clients happy and actively solve...

  • Compliance Advisor

    7 months ago


    Leyland, United Kingdom Talent Sphere Ltd Full time

    **Job Description: Compliance Advisor** Job Title: Compliance Advisor. Hours Worked: 37.5 hours per week. Type of Appointment: Permanent. **Company Overview** QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and...


  • Leyland, United Kingdom Mulberry Vehicle Repairs Ltd Full time

    This is a vital role for a well established and growing business. You will ensure all incoming and outgoing Services and Parts are booked in and distributed amongst the mechanics and fabricators, ensure that all maintenance and vehicle repairs on commercial vehicles are carried out to the highest standard, in line with legislative requirement. - Helping...

  • Customer Services

    4 days ago


    Leyland, United Kingdom APC Overnight (Archive Business Centre Ltd) Full time

    We are seeking an experienced Customer Service Representative dealing with general enquiries in a busy overnight parcel delivery company. Previous experience in the transport sector would be preferred. The position is permanent. The working week will consist of: Monday to Friday 9am to 5pm **Job Types**: Full-time **Salary**: £434.00 per...

  • Customer Services

    7 months ago


    Leyland, United Kingdom APC Overnight (Archive Business Centre Ltd) Full time

    We are seeking an experienced Customer Service Representative dealing with general enquiries in a busy overnight parcel delivery company. Previous experience in the transport sector would be preferred but not essential. The position is permanent. The working week will consist of: Monday to Friday 9am to 5pm **Job Types**: Full-time **Salary**: £12.42...


  • Leyland, Lancashire, United Kingdom Getting In Limited Full time

    Customer Services Apprentice (Revenues & Benefits)We are seeking a dedicated individual to join our team as a Customer Service Representative. In this role, you will be responsible for processing Housing Benefit and Council Tax Support claims.Our mission at South Ribble Council is to provide a first-class service and improve the quality of life for our...


  • Leyland, United Kingdom Clarify Consultancy Ltd Full time

    Due to rapid growth and expansion our client, a successful national service company, requires a Customer Service Administrator to join their friendly and supportive team. - Handling customer service queries and requests - Liaising with delivery companies and end users for ETA of delivery - Working closely with customers to resolve any issues - Provide...


  • Leyland, United Kingdom Clarify Consultancy Ltd Full time

    Due to rapid growth and expansion, this successful international manufacturing company requires a Customer Service Representative to be the first point of contact for their clients. Reporting to the Sales Manager, duties to include: - Responding to customer queries about services - Providing price quotations and explaining product pricing - Making outbound...


  • Leyland, Lancashire, United Kingdom NHS Full time

    About the RoleThe NHS is seeking an experienced Child and Young Person Services Advisor to join our team. As an Assistant Education Mental Health Practitioner, you will play a key role in our Mental Health Support Team (MHST), collaborating with schools and education settings to deliver innovative interventions.You will work with children and young people...


  • Leyland, Lancashire, United Kingdom Carnell Support Services Limited Full time

    The Employee Relations Advisor is a critical role within Carnell Support Services Limited, requiring an individual with excellent communication and interpersonal skills. As the first point of contact for employees and managers regarding HR queries, concerns, and grievances, this person will play a vital role in maintaining positive relationships within the...


  • Leyland, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Property Services Director Hours: 36.25 Hours Per Week Type: Permanent Salary - £89,948.00 with a 7% cost of living increase from 1st April Location: Leyland PR25, Agile working to be agreed. Would expect at least 2 days in office Interview: W/C 20th March Start date: TBC As Director, Property Services you will contribute to the overall strategic...


  • Leyland, United Kingdom Commercial Business Equipment Ltd Full time

    We have a vacancy for a Customer Service Assistant who's main role will be as a Service Administrator. The successful applicant will have a pleasant telephone manner and be able to communicate well with customers. Good computer skills and accuracy are essential as you will be responsible for updating service records, placing orders, issuing supplies and...


  • Leyland, Lancashire, United Kingdom Tesco Partners Full time

    We are looking for a Customer Service Representative to join our team at Tesco Partners. In this role, you will be working as part of our customer experience team, helping to provide an exceptional service to our shoppers.About the RoleYou will be working with customers in various areas, including assisting them with their shopping queries and providing...


  • Leyland, United Kingdom Arnold Clark Full time

    Passionate about cars? Great. Passionate about customer service? Even better. We’re currently looking for a Customer Service Executive to create an outstanding customer experience at our Leyland Motorstore and help customers get excited about our products. **Hours** **You’ll work a 5-day week on a set rota that includes weekends (44 hours per...