Customer Service Advisor
7 months ago
Primary job is to oversee busy customer service with existing client accounts and be the first point of call regarding any questions and queries.
Ability to close off issues and problem solve
Liaising with internal teams to ensure that client jobs are progressed
Raising quotes and sending to client
Invoicing and uploading to client portals
Raising notes/queries on the system ensuring they are checked regularly and closed/completed where possible. Checking with the team to ensure they are also up to date with their outstanding queries to avoid these being missed or falling out of SLA.
Chasing outstanding quotations that are yet to be approved/rejected
Assisting with issue escalations as needed
To actively solve any issues, having the ability to pinpoint the quickest action to get closure and pass on the correct information to the right people
**KEY SKILLS AND EXPERIENCE**
Customer focused, building strong client relationships, identifying on going customer needs
Excellent verbal and written communication skil
Excellent organisational skills
Commercially savvy with good negotiation skills and ability to think on their feet
Accurate inputting skills and a good knowledge of Microsoft Word and Excel
Friendly and confident personality
Ability to work on own initiative and to work as part of a team
Must be flexible as there will be some cross training to cover other staff members
Ability to remain calm in a busy environment
35 hours a week Monday to Friday 9am to 5pm with 1 hour unpaid lunch
**Job Types**: Full-time, Permanent
**Salary**: Up to £22,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 2 years (required)
- Administration: 2 years (required)
- Data entry: 2 years (required)
- Microsoft Office: 2 years (required)
- Microsoft Excel: 2 years (required)
Work Location: In person
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