Compliance Advisor

**Job Description: Compliance Advisor**

Job Title: Compliance Advisor.

Hours Worked: 37.5 hours per week.

Type of Appointment: Permanent.

**Company Overview**

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes protect consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:
The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards.

How do the schemes protect consumers?

In addition to free deposit protection, free stage payment protection and free insurance-backed guarantees, consumers using one of our accredited members can benefit from a robust, Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring they are protected at every step of their customer journey.

**Role Overview**

We are looking to expand our newly reformed Business Resilience team by adding a Compliance Advisor. This role will be focused on supporting our members by ensuring they meet the scheme requirements and are meeting their other compliance obligations. Whilst also supporting members to prevent and resolve issues.

**Main responsibilities**
- Ensuring that members, and our teams supporting them, understand the requirements of the schemes and are supported in meeting them.
- Highlighting and validating areas of concern, whilst facilitating timely and effective actions to address issues.
- Reviewing processes, practices, statements, and various forms of evidence and assessing their effectiveness and compliance with requirements.
- Communicating with Members, Colleagues, and external stakeholders to ensure alignment and mutual understanding.

For the right person, this is an opportunity to join a newly aligned team supporting members on their journey within our schemes. Proactively contributing to a multifunctional team that is driving the organisation’s journey through Compliance, Quality, Risk and Business Improvement activities offering opportunities for development across a wide spectrum of business activities.

**Main Qualities**
- The ability to analyse and process data to support and demonstrate well-reasoned decision-making.
- The insight to understand the impacts of actions, and the ability to select appropriate next steps to progress.

**What we offer**:
**£24,000 - £28,000**
- 33 days leave plus a day off on your birthday
- Generous staff bonus package
- Company pension
- Death in service
- Medicash plan
- Free on-site secure parking

**Our Values,** which were chosen by our team, are at the heart of all our interactions with colleagues, members and consumers.

**Respect**: We respect each other, our differences and our contributions.

**Integrity**: Having integrity helps to create an inner circle of trust and respect and enables everybody to work together efficiently and collaboratively.

**Teamwork**: All working together to support each other and achieve our business goals.

**Communication**: the words we choose, the manner in which we deliver them, open and honest communication with positivity means we can do and achieve everything we set out to.

**We Adopt the following throughout all of our business dealings.**

**1. **We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with **respect all at times.**

2. We will not accept **rude behaviour** from customers, employees, suppliers, and stakeholders at any time.

**3. **We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of **humility, honesty, enthusiasm, respect, positivity and a ‘can do’ attitude.**

4. We will seek opportunities (at least annually) to identify employee **training needs** (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).

5. We shall be very careful in our **recruitment and maintenance of ‘customers’** (customers here being defined as ‘any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these ‘values’.

6. We shall, at all times and in all decision making, try to ensure **the best possible outcomes** for our clients and consumers in