Customer Service Advisor

1 week ago


Leyland, Lancashire, United Kingdom Adecco UK Full time

Customer Service Advisor
Do you want to be part of the fast-growing world-wide organisation, responsible for sales and distribution of spare parts to customers in all markets across the world?


Our client is a global leader in the distribution, sales and marketing of aftermarket parts for heavy and medium-duty trucks, trailers, buses, and engines.

Featuring state-of-the-art distribution processes, award-winning sales and marketing programs and industry-leading quality management.

Salary
£15.46 per hour

Hours - Rota basis

8am - 4.10pm Monday - Thursday, 8am - 3.40pm Friday

9.25am - 5.30pm Monday - Thursday, 9.30am - 5.30pm Friday

The role

  • Acts as the first line contact in respect of parts queries and requests for information from Dealers and customers.
  • Closely liaises with all Departments particularly Materials, PDC and Parts Sales/Marketing, to promptly action and resolve Dealer and Customer requests.
  • Processes new parts orders and expedite back orders.
  • Arranges special deliveries to dealers in respect of urgent requests.
  • Resolves shipment and invoice queries.
  • Liaises with suppliers to obtain part number and delivery information.
  • Maintains comprehensive records on all customers.

Experience and Qualifications

  • Excellent interpersonal skills are essential.
  • Applicants must be computer literate
  • An excellent telephone manner and written communication skills are essential.
  • Knowledge of trucks and truck parts, and experience of working in a Part
  • Logistics environment is highly desirable.
  • Experience in a customer liaison type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.
  • Customer service or business related NVQ is desirable.
  • Other EU language is an advantage or the ability to understand requests submitted in other languages.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Claire Turner

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