Head of Patient Experience

2 days ago


StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

An exciting opportunity has arisen for the role of Head of patient Experience (Band 8B), at UHNM. The Head of Patient Experience is responsible, with the Lead Nurse Quality & Safety, Deputy Chief Nurse, Assistant Directors of Nursing & Divisional Nurse Directors for the development & delivery of the Trust strategy for improving & sustaining Patient Experience. This will involve working with teams to deliver a sustained improvement in patient feedback, public involvement, complaint handling & patient survey results.

The Head of Patient Experience will be a champion & leader of Patient Experience initiatives, inspiring & enabling medical, nursing, allied health & managerial colleagues to develop & maintain quality, safety & experience measures & sustain improvements. They will work closely with the Senior Nursing Leadership Team to ensure that comprehensive mechanisms are in place to manage & measure Patient Experience, its assurance & improvement, enabling the Trust to excel in achieving best practice & continuous improvement against national & local standards & ensure that appropriate training is provided to clinical & managerial teams, as necessary.

The Head of Patient Experience will play a key role in supporting the Clinical Divisions to deliver their agreed objectives, targets & patient experience standards within the set resource controls & constraints & in line with the Trust wide vision & strategy.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please contact Debra Meehan Lead Nurse Quality & Safety (see contact details)



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