Patient Transport Team Leader

7 months ago

StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Assists & Deputises for the Head of Patient Transport in the overall management for Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office. Supports, facilitates and monitors progress of NEPTS within and across site(s). Supports performance improvement. Manages a team of Patient Transport Service (PTS) Booking Office staff, providing support and rota cover as and when required.

The post holder will operationally assist with managing the provision of Non-Emergency & High Dependency Patient Transport Services for UHNM, CHC Local Health Economy ICBs and MPFT, reporting by exception. To assist the Head of Patient Transport for the contracted Patient Transport providers operational delivery and performance management against contracted standards and taking the necessary action in partnership to ensure standards are met. To monitor the service against contract standards, taking action to resolve issues and achieve sustained improvement. To assist in the line management of the booking office clerical staff to achieve departmental and directorate objectives and ensure the provision of an effective booking service for the local health economy.

To ensure delivery against Service Level Agreement standards for the provision of the Patient Transport Booking Office. To assist in ensuring effective communication to the workforce of UHNM and maintaining awareness of the service standards and ensuring a mechanism for regular feedback from staff on their perception of the service. To operationally assist the Head of Patient Transport on tendering processes in relation to Non-Emergency and High Dependency Patient Transport Services ensuring safe, efficient and streamlined service transition. To develop and maintain effective communication and good working relationships with all users of the Patient Transport Service, including external health care organisations and relevant stakeholders.

Deputies for the Head of Patient Transport being the first point of contact for the operational day to day management of patient transport contracts and services. To assist in performance management of contracted standards. To liaise with site managers to ensure that they are informed of any operational issues that may affect patient flow. To ensure there are systems in place to ensure an effective booking service.

Able to communicate complex information effectively and confidently including frequently imparting unwelcome news and dealing with contentious information and/or conflicting opinions including where cooperation is required Able to frequently concentrate for prolonged periods Can do attitude, resilient, motivated, proactive, good attention to detail, respond to changing priorities, ability to prioritise and plan workload to meet deadlines DESIRABLE Have experience of working in an acute NHS Trust. Personal Qualities ESSENTIAL Professional manner Positive attitude and flexible understands the importance of data integrity and confidentiality Able to fulfil Occupational Health requirements for the post Ability to carry out light to moderate to physical effort throughout the working day Good attendance record Must participate in required rota pattern Ability and willingness to fulfil the travel requirements of the post Flexible approach to work

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