Patient Transport Team Leader

6 months ago

StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

**Speciality**: PATIENT TRANSPORT SERVICES

**Salary**: £28,407 - £34,581 per annum - Entry Level - £28,407

**Weekly Working Pattern**: 37.5 hours per week - Monday to Friday between the hours of 8am to 6pm.

An exciting opportunity has arisen for a committed and flexible individual to join the UHNM Patient Transport Booking Office Team as a full time Patient Transport Team Leader.

You will be working directly for the Head of Patient Transport assisting in the day to day operational management of the UHNM Patient Transport Services and will be responsible for the daily management of the Patient Transport Booking Office Team and it's booking and management systems.

MAIN DUTIES

Assists in the overall management of the Patient Transport Booking Office Staff & operational day to day management of Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office

Communicating with Trust staff, contractors, patients and relatives. NHS and Private Ambulance Service Contractors local and out of area. Taxi Contractors. Divisional Management Teams, Integrated Care Boards (ICB's) and Combined Health Care management teams. General Practitioners and members of the general public, Bed and Site Managers

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Assists & Deputises for the Head of Patient Transport in the overall management for Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office.

Supports, facilitates and monitors progress of NEPTS within and across site(s).

Supports performance improvement.

Manages a team of Patient Transport Service (PTS) Booking Office staff, providing support and rota cover as and when required.

The post holder will operationally assist with managing the provision of Non-Emergency & High Dependency Patient Transport Services for UHNM, CHC Local Health Economy ICBs and MPFT, reporting by exception.

To assist the Head of Patient Transport for the contracted Patient Transport providers operational delivery and performance management against contracted standards and taking the necessary action in partnership to ensure standards are met.

To monitor the service against contract standards, taking action to resolve issues and achieve sustained improvement.

To assist in the line management of the booking office clerical staff to achieve departmental and directorate objectives and ensure the provision of an effective booking service for the local health economy.

To ensure delivery against Service Level Agreement standards for the provision of the Patient Transport Booking Office.

To assist in ensuring effective communication to the workforce of UHNM and maintaining awareness of the service standards and ensuring a mechanism for regular feedback from staff on their perception of the service.

To operationally assist the Head of Patient Transport on tendering processes in relation to Non-Emergency and High Dependency Patient Transport Services ensuring safe, efficient and streamlined service transition.

To develop and maintain effective communication and good working relationships with all users of the Patient Transport Service, including external health care organisations and relevant stakeholders.

Deputies for the Head of Patient Transport being the first point of contact for the operational day to day management of patient transport contracts and services.

To assist in performance management of contracted standards.

To liaise with site managers to ensure that they are informed of any operational issues that may affect patient flow.

To ensure there are systems in place to ensure an effective booking service.

To assist the Head of Patient Transp

  • Patient Transport Team Leader

    7 months ago

    Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Assists & Deputises for the Head of Patient Transport in the overall management for Non-Emergency & High Dependency Patient Transport Services (NEPTS) across two sites and Patient Transport Booking Office. Supports, facilitates and monitors progress of NEPTS within and across site(s). Supports performance improvement. Manages a team of Patient Transport...

  • Patient Transport Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job OverviewWe are seeking a highly skilled Patient Transport Coordinator to join our team at EMED Group. As the largest Patient Transport and Care Partner to the NHS, we provide transport services that improve health and wellbeing for people across our local communities.This is an excellent opportunity for individuals who are passionate about delivering...

  • Patient Transportation Coordinator

    2 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    About the RoleThe successful candidate will be responsible for transporting elderly, sick, and vulnerable service users to and from medical appointments and between healthcare facilities. This rewarding role requires strong communication skills, empathy, and a commitment to patient care. You will work closely with our teams to ensure seamless transportation...

  • Patient Transport Coordinator

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom EMED Group Full time

    Job SummaryWe are seeking a highly organized and communicative Patient Transport Coordinator to join our team in Stoke-on-Trent, Staffordshire. This role will involve coordinating daily and future bookings, managing operational crews, and ensuring timely and efficient collection and delivery of patients between destinations.About UsThe EMED Group is the...

  • Renal Patient Transport Liaison Officer

    6 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We are looking for a Patient Transport Liaison Officer to join our team in Staffordshire. Supporting Operational and the Call Centre Operations Team; the Renal Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second...

  • Transport Team Leader

    7 months ago

    Stoke-on-Trent, United Kingdom Wincanton Full time

    Join us as our Transport Manager Leader, where you will be leading a team of Transport Clerks and Drivers, based in our large distribution centre in Stoke-on-Trent for our customer Sainsburys. Reporting to the Transport Operations Manager, you will be part of a large team with responsibility of a safe and smooth 24/7 operation. We’re looking for you to be...

  • Patient Transport Liaison Officer

    6 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Patient Transport Liaison Officer to join our team based at RSUH. Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the...

  • Patient Transport Liaison Officer

    7 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based in Royal Stoke University Hospital. The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination centres) and involved in site and bed...

  • Cco Call Centre Team Leader

    7 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...

  • Cco Call Centre Team Leader

    6 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Call Centre Team Leader to join our team based in Stoke, Staffordshire. This role is full time (37.5 hours per week), working variable hours, Monday to Friday. **Role Responsibilities** The role of the CCO Call Centre Team Leader is to closely monitor all call taking activities and contract performance throughout the...

  • Patient Transport Liaison Officer

    2 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based in Royal Stoke University Hospital. This is a 6 month fixed term contract. The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. You will be integrated within the central patient hubs (co-ordination...

  • Uhnm Hdu Team Leader

    6 months ago

    Stoke-on-Trent, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a Team Leader (Operations Supervisor) to join our team based in Stoke-On-Trent. Overall Purpose - The Team Leader is primarily responsible for the day-to-day service delivery to patients, providing support for operational, clinical and make ready staff. Reporting daily activity to the ERS management. - To provide support...

  • Patient Transport Specialist

    1 week ago

    Burton upon Trent, Staffordshire, United Kingdom EMED Group Full time

    Job SummaryWe are looking for a dedicated Patient Transport Specialist to join our team. As an Ambulance Care Assistant, you will play a vital role in transporting patients to and from medical appointments.Main Responsibilities:Transporting patients in a safe and efficient mannerProviding exceptional customer service and communication skillsCollaborating...

  • Patient Transport Liaison Officer

    6 months ago

    Burton-On-Trent, United Kingdom EMED Group Full time

    Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues. This includes...

  • Patient Scheduling Specialist

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Job SummaryWe are looking for a detail-oriented and communicative Patient Scheduling Specialist to join our team. As a Medical Appointment Coordinator, you will be responsible for booking patients in for appointments or their transport to and from hospital, chasing up reports, inputting patient data, and providing excellent customer service.

  • Team Leader

    6 months ago

    Stoke-on-Trent, United Kingdom Hanford Manor Care Home Full time

    We have an exciting new opportunity for a Team Leader to join our care team at Hanford Manor. We are based in Hanford, Stoke on Trent, which has public transport links available and a private car park for employees who drive. Shift pattern available is set shifts on rotation: weekend, on weekend off. **Salary**: £11.00-£12.00 per hour - **Key duties...

  • Patient Transportation Coordinator

    1 week ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full time

    We are seeking an Emergency Care Transport Specialist to join our team in Greater London, Essex, Kent, and the surrounding areas.About the Role:As an Emergency Care Transport Specialist, you will be responsible for transporting patients who require non-urgent medical attention to and from appointments at hospitals, treatment centres, and other healthcare...

  • Transportation Team Leader

    5 days ago

    Normanton on Trent, Nottinghamshire, United Kingdom Gregory Distribution Careers Full time

    About the Role: We are seeking an experienced Transport Supervisor to join our team at The Range, Wakefield.Job Description: As a Transport Supervisor, you will be responsible for assisting the Transport Manager in managing the transport team, ensuring efficient operations, and maintaining high customer service levels.Responsibilities:">Lead the transport...

  • Healthcare Services Team Member

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sodexo Group Full time

    Job Overview:As a Healthcare Services Team Member - Patient Care, you will be responsible for providing exceptional care and support to patients on the ward. You will work closely with our multidisciplinary team to deliver high-quality patient care and enhance the overall experience.Key Responsibilities:To prepare and serve meals to patients, ensuring high...

  • Patient Booking Specialist

    1 week ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Patient Booking Job DescriptionCV-Library requires a skilled Patient Booker to work in a hospital environment, utilizing their organizational abilities to manage patient data and bookings effectively.Key Tasks:Efficiently book patients in for appointments or arrange transportation as needed.Manage reports to ensure they are completed on time.Input patient...