Business Banking Customer Support Manager

2 days ago


Newcastle Upon Tyne, United Kingdom Resource Matters Ltd Full time

Our client is a British universal bank. They are diversified by business, by different types of customers and clients, and by geography. Their businesses include consumer banking and payments operations around the world, as well as a top-tier, full service,global corporate and investment bank.

The company are committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of the business. The role will offerhybrid working whereby you will work remotely and also be assigned to a local Branch where you will spend a minimum of 20% of your working time.

**O verall purpose of the role**

Responsible for supporting new and existing business customers ensuring all account opening and KYC procedures have been completed. Delivering first class onboarding support to new customers. Supporting colleagues in various locations to ensure all internalprocesses and procedures are acompleted to the required standards.

**Key Accountabilities**
- Ensure adherence to account opening procedures
- Direct engagement with account submitters and customers
- Remain up to date with KYC standards
- Take responsibility for ensuring the KYC and Banking compliance / adherence standards are met
- By acting as a process specialist deliver a tailored service to customers.
- Effectively handle problems
- Carry out the necessary due diligence collation of information engaging with customers and external sources where necessary
- Deliver difficult messages to potential customers who do not meed the required standards
- Work to resolve complaints at first point of contact
- Break down complex queries to understand cause and offer solution
- Ensure customers are satisfied with service levels

**S takeholder Management and Leadership**
- Effective engagement and communication with customers and colleagues
- you will need to build relationships quickly, keeping customers and colleagues up to date in relation to account opening process.
- When required support and coach team members.

**Decision-making and Problem Solving**
- Take responsibility for collation and validation of correct opening information and documentation to comply with standards

**Risk and Control Objective**

Ensure that all duties and activities are completed within regulatory requirements.

**Person Specification**
- Able to deliver and maintain processes effectively
- fulfil customer requests demonstrating professionalism
- Clearly demonstrates good knowledge and comprehension of a range of Banking products - full training will be given
- Relationship management - has the ability to build effective relationships
- Highly motivated
- Empowered to resolve customer problems

**Essential Skills**
- Experience of operating in a customer focused role
- Experience of promoting an excellent customer journey
- The confidence to effectively communicate with a wide range of customers
- Good knowledge of Banking processes
- Strong written and verbal communication skills
- **Desirable skills (not essential)**:

- Preferable-understanding of Business Banking service framework and propositions.
- Experience of Business Banking account opening procedures and associated systems.

**This is a great opportunity to join a respected organisation who offer a supportive working environment, long term career prospects and an attractive rewards and benefits package



  • Newcastle upon Tyne, United Kingdom Hays Business Support Full time

    Job DescriptionThis role is an exciting opportunity to join a leading manufacturing organisation in the Newcastle area as a permanent Administrator.The successful candidate will work as part of a busy team, supporting various departments within the organisation. Key responsibilities include:Updating databases and performing data entry tasksDirecting customer...


  • Newcastle upon Tyne, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking for Business Support Administrators to join our client in Newcastle. You will provide a range of service specific Business and Administrative support to ensure needs are met in line with the business’s priorities and values. **Main Duties**: - Take part in identifying and embedding business process...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    **Looking for a company that can provide real progression and development?** **Are you interested in working for a company leading the future of wealth management?** **Do you have the skills to really engage with your client base and deliver an unforgettable service?** If yes, Reed have the ideal role for you! Basic salary is**£20,592 + up to £500 pcm...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Business Support Full time

    We are seeking a skilled Business Support Coordinator to join our dynamic team at Hays Business Support. Located in the heart of Newcastle city centre, this role offers an exciting opportunity to work in a professional services environment.About the RoleThe ideal candidate will possess excellent communication skills, proficiency in legal documentation, and a...


  • Newcastle upon Tyne, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking to add a number of Lead Generators/B2B Sales Executives to our team. Due to continued business growth we are now looking to increase our energy division. You will be responsible for providing excellent customer support, managing key customer accounts, ensuring customer satisfaction, and handling billing...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    ARE YOU LOOKING FOR A NEW JOB ROLE? WOULD YOU LIKE A JOB THAT OFFERS PROGRESSION? WOULD YOU WANT TO WORK IN A GROWING COMPANY? REED are excited to be recruiting for a number of Customer Support Advisors in the Newcastle area. Day to day duties within all roles include: - Welcoming new clients - Regular reengagement calls with clients - Coordinating...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    REED Business Support division are recruiting for an **Administration Manager** for our client based in Newcastle. This is a **full-time and permanent** role offering **£27,000- £30,000** per annum. **Office based role*** Monday to Thursday 8:30am to 5:00PM Friday 8:30am to 3:30PM Organise all administrative activities across all departments overseeing...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hays Business Support Full time

    Hays Recruitment is currently working with a local organisation to recruit a sales executive.Job SummaryWe are looking for driven individuals who are happy to communicate with customers over the phone. The ideal candidate will have experience with case management, record maintenance and sales negotiation.Actively seek out new sales opportunities through cold...

  • Account Manager

    6 days ago


    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    **Are you an Account Manager?** **Looking for a new role in the new year?** **I have an exciting opportunity to join a fantastic company based in the Northeast on a permanent basis.** **Role Overview** - Account Management; nurturing and growth of a specific portfolio of existing NHC customers, who currently purchase from us on a regular basis - New...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Are you looking for a Permanent Customer Service Administration role? Are you a confident communicator, with strong administration skills and a passion for customer service? My client is looking for some to join their team full time, based in their office in the Outer West of Newcastle. Hours of 8-5 Mon-Thurs and 8-4 on Fridays, and a salary of...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    A dynamic and ever growing organisation is looking to recruit a number of ambitious and driven Customer Sales Advisors to join their successful B2C Sales Team. Based in the heart of Newcastle, you will be working in state of the art modern offices - this is a fantastic opportunity to join a business that invests in the employees and offers progression and...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Reed are excited to be working with a great local company who are looking for a Sales Account Manager to join their friendly team! Internal account management and sales order processing, with the aim of maintaining and developing the sales of a range of metals to small, medium and large accounts in accordance with targets and the business plan. - Outbound...

  • Property Manager

    7 days ago


    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Do you have knowledge of the property industry or facilities management? Do you enjoy giving great customer service? Are you a keen problem solver? Reed are working with a fantastic company who are looking for a Property Manager to join their friendly team! Working Monday - Friday 9-5, full time, salary between 21-23k DOE. What would you be doing? -...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kind Consultancy Full time

    This exciting opportunity has arisen for a skilled individual to join a leading banking brand as a Telephony Banking Associate. The successful candidate will be responsible for providing top-notch customer service and support to clients via telephone and digital channels.The role is based in the Newcastle Upon Tyne office and offers a 6 month contract with...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Kind Consultancy Full time

    Kind Consultancy is seeking a highly skilled Banking Customer Support Associate to join our team.This is a 6-month contract role, with the possibility of a permanent position to follow. The successful candidate will have strong communication skills and experience in frontline customer-facing telephone positions.Your Key Responsibilities:Deliver exceptional...


  • Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Want to make a difference through driving and leading our Customer Experience and Business Innovation team and function across the NHS Business Services Authority, then we would really like to hear from you. This is an exciting opportunity for someone who has a proven track record of leading customer experience and business innovation initiatives to join our...


  • Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We're looking for a Business Innovation & Customer Experience (BICX) Delivery to join our team. You'll play a key role in implementing our Business Innovation and Due Diligence Strategies to develop a compelling internal and external customer experience. Reporting into the Business Innovation and Due Diligence Lead you'll build meaningful relationships with...

  • Account Manager

    7 days ago


    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    ARE YOU AN EXPERIENCED ACCOUNT MANAGER? DO YOU WANT TO WORK FOR A VIBRANT TECH START-UP? DO YOU WANT TO WORK FOR A COMPANY THAT OFFERS PROGRESSION AND DEVELOPMENT? REED are looking for an Account Manager to provide support to the current account management team, and ensure the smooth running of day-to-day business functions for a software consultancy...


  • Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Are you looking to provide sales support to a fantastic team? Want to be part of a brilliant company? Reed are happy to be working with a company who are looking for an experience sales support administrator to their team! **Job Role**: - Provide administrative support to the sales department. - Accurate and timely processing of quotations, purchase...

  • Sales Support

    7 days ago


    Newcastle Upon Tyne, United Kingdom Reed Business Support Full time

    Reed are excited to be working with a great local company who are looking to add a Sales Support person to their team. You will have a key role in meeting customer expectations and managing the workload of assigned sales team members. Your responsibilities will include all basic customer and branch queries, order paperwork through to escalation of more...