Customer Experience Advisor

3 weeks ago

Chesterfield, United Kingdom Chase and Holland Full time

**Customer Experience Advisor - Chesterfield - £20,000 - £24,000**

Chase & Holland are excited to be working with one of the UK’s leading suppliers of energy solutions with a focus on relationships and service on a contract basis with a high probability of this being extended or being made permanent. This is an exciting opportunity for someone with experience supporting a busy sales team and has strong administration experience to join their friendly team.

You will be acting as the focal point for customers and providing a resolution to queries and complaints. You will have experience in a similar role along with a variety of administrative duties along with ensuring the smooth running of the busy office.

**In Return You’ll Receive**:

- Hybrid office/work from home options
- Annual salary reviews
- Bupa healthcare and dental cover
- 25 days holiday plus bank holidays (increasing with service)
- 6% employer pension (increasing with service)
- Life assurance scheme
- Discretionary 6% annual bonus based on individual performance
- Discretionary 6% annual bonus based on company performance
- Ongoing training and support

**Customer Experience Advisor Responsibilities**:

- Responding to incoming customer calls
- Recording accurate information into company’s CRM system
- Responding to customers within agreed SLA’s
- Investigating customer queries thoroughly with relevant parties
- When required escalating complex queries
- Supporting internal departments in relation to complaint handling
- Daily reporting

**Hours**:

- Monday - Friday 8.45am - 5.00pm

**Required Skills & Experience**:

- Experience in a similar role
- Complaints management and resolution experience
- Excellent attention to detail, with the ability to work accurately in a busy and demanding environment
- Good IT skills e.g., Microsoft Office (Word, Excel, Teams and Outlook)

If you are interested in finding out about this exciting

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire.

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