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Customer Experience Advisor
3 months ago
- Customer Service Advisor
- Monday to Friday, 8.45am to 5.00pm with a 45 minute break for lunch
Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor.
This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.
Responsibilities of the Customer Service Advisor:
- Serve as the primary point of contact for customers requiring second-level support
- Effectively resolve customer queries using internal processes and maintain a high standard of service
- Offer professional, thorough, and accurate support to internal departments regarding customer queries
- Escalate queries to management where necessary
- Maintaining an accurate customer database
Necessary experience of the Customer Service Advisor:
- Possess excellent communication skills, both written and verbal
- Demonstrated experience in a fast paced, customer environment
- Able to work under pressure
- Efficient organisational skills
If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.
