Customer Experience Advisor

5 months ago

Chesterfield, United Kingdom JCT600 Full time

**Customer Experience Advisor**

**Job summary**:
We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling aftersales products where necessary.

The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 - 14:00 Saturdays. Full time hours are 38 hours per week, working shifts between the hours noted. This position can be accommodated as a fully flexible working from home opportunity, you will however be required to be on site at Chesterfield for initial training and occasional meetings as required.

If you love to talk, have a passion for offering fantastic customer service, thrive in a busy working environment and even better have a love for cars, then this is the role for you Full on the job training is provided and you will be paired up with an experienced advisor.

**Key Responsibilities will include**:

- Ensuring a quality customer experience, including interacting with customers, answering general enquires and effectively identifying customer’s needs.
- Providing our customers with details of appropriate advice and services in line with our duty of care obligations.
- Understanding how to make aftersales products appealing to customers and the importance of keeping routine servicing up to date in line with the manufacture’s guidance.
- Updating and maintaining our customer data bases and work in line with GDPR practices.

**Qualifications**:

- Excellent communication skills with a flair and passion for customer service
- A professional telephone manner with the ability to quickly build rapport, and inspire confidence in customers.
- Confident when using multiple IT systems at once.
- Strong basic maths, English and computer skills are essential.
- A tenacious approach with the ability to recognise and act upon opportunities when they arise.
- Strong organisational and time management skills.
- A true team player, able to work both alone and as part of a team.

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

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