Customer Experience Advisor
7 months ago
**Customer Experience Advisor**
**Job summary**:
We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling aftersales products where necessary.
The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 - 14:00 Saturdays. 21 hours per week, working shifts between the hours noted. This position can be accommodated as a fully flexible working from home opportunity, you will however be required to be on site at Chesterfield for initial training and occasional meetings as required.
If you love to talk, have a passion for offering fantastic customer service, thrive in a busy working environment and even better have a love for cars, then this is the role for you Full on the job training is provided and you will be paired up with an experienced advisor.
**Key Responsibilities will include**:
- Ensuring a quality customer experience, including interacting with customers, answering general enquires and effectively identifying customer’s needs.
- Providing our customers with details of appropriate advice and services in line with our duty of care obligations.
- Understanding how to make aftersales products appealing to customers and the importance of keeping routine servicing up to date in line with the manufacture’s guidance.
- Updating and maintaining our customer data bases and work in line with GDPR practices.
**Qualifications**:
- Excellent communication skills with a flair and passion for customer service
- A professional telephone manner with the ability to quickly build rapport, and inspire confidence in customers.
- Confident when using multiple IT systems at once.
- Strong basic maths, English and computer skills are essential.
- A tenacious approach with the ability to recognise and act upon opportunities when they arise.
- Strong organisational and time management skills.
- A true team player, able to work both alone and as part of a team.
**Why join JCT600 and what is in it for you?**
As part of our ambition to be best place to work, we offer:
- Highly competitive salary dependent upon experience.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.
-
Customer Experience Advisor
4 months ago
Chesterfield, Derbyshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Chesterfield, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom JCT600 Full time**Customer Experience Advisor** **Job summary**: We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom Avanti GAS Limited Full timeAre you ready to join a team that will meet your ambitions, where you can make new friends and help customers? We’re on the lookout for fantastic Customer Service Advisors who will love speaking with people over the telephone and providing resolutions to their queries and complaints. You don’t have to have call centre experience; we know that customer...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom Avanti GAS Limited Full time**Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom AvantiGas Full time**Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom AvantiGas Full time**Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom AvantiGas Full time**Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...
-
Apprentice Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom JCT600 Full time**Apprentice Customer Experience Advisor** **Job summary**: In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations. On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent...
-
Part Time Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom JCT600 Full time**Part Time Customer Experience Advisor** **Job summary**: We are currently looking to recruit an Part Time Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing...
-
Customer Experience Advisor
7 months ago
Chesterfield, United Kingdom Avanti GAS Limited Full time**6-month Contract - Full Time (Monday - Friday)** **Hey! Stop scrolling for jobs and read about an opportunity that will be great for you!** What three words describe you? Customer-focused? Proactive? Enthusiastic? YES?! Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers? Let’s make it a...
-
Customer Experience Specialist
4 weeks ago
Chesterfield, Derbyshire, United Kingdom Stoneacre Motor Group. Careers Full timeAbout the RoleWe are excited to be recruiting for a Service Advisor at Stoneacre Motor Group, one of the UK's fastest growing motor groups. This is an unrivalled opportunity to take the next step in your customer service development and become one of the best in the industry.As a Service Advisor, you will be responsible for delivering exceptional customer...
-
Customer Service Advisor
2 weeks ago
Chesterfield, United Kingdom Pendragon Full time**Service Advisor (40 hours per week, Monday-Friday. 6 months fixed term)** **Stratstone Chesterfield BMW** **Salary of £21,744 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Chesterfield BMW? As the UK’s leading luxury automotive retailer, we’re dedicated to...
-
Customer Experience Specialist
4 months ago
Chesterfield, Derbyshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Chesterfield, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Customer Advisor
7 months ago
Chesterfield, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Chesterfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...
-
Customer Service Advisor
2 weeks ago
Chesterfield, United Kingdom 360 Recruitment Consultancy Ltd Full time360 Recruitment are a specialist Technology recruiter, currently recruiting for a Client Service Advisor to join one of the fastest-growing IT Managed Service Provider in the UK. **Role**: Client Service Advisor **Salary**: Up to £23,000 + Benefits **Permanent Role**: Full Time - Permanent **Location**: Remote working **About the Role**: As Client...
-
Customer Service Advisor
2 weeks ago
Chesterfield, United Kingdom Kamro Ltd Full time**Customer Service Advisor** **Chesterfield** **Salary: £21,500 to £22,000 per annum** **Perks: Bonus Scheme, Team events** **Responsibilities**: - Logging all inbound calls on their internal bespoke system - Work closely with other departments to resolve customer issues and ensure a positive client experience. - Utilising client maintenance portals...
-
Trainee Customer Advisor
7 months ago
Chesterfield, United Kingdom Digby Morgan Full timesummary - _ chesterfield, east midlands_ - _ £24,000 - £29,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1194820:EM:O - job details Trainee Customer Advisor: Communications, research and project management are all functions synonymous with the client we're representing. They're looking for...
-
Customer Experience Advisor
4 weeks ago
Chesterfield, Derbyshire, United Kingdom TOPPS TILES Full timeJob DescriptionTopps Tiles is seeking a skilled and enthusiastic Sales Assistant to join our team. In this role, you will be responsible for providing exceptional customer experiences, working closely with colleagues to achieve sales targets and maintaining a clean and welcoming store environment.As a valued member of our team, you will have the opportunity...
-
Customer Advisor
7 days ago
Chesterfield, United Kingdom B&Q Full time**About the role** **Part time - 16 hours per week - weekend only** **3 month fixed term contract** **Shifts available rota'd Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Trainee Customer Advisor
7 months ago
Chesterfield, United Kingdom Digby Morgan Full timesummary - _ chesterfield, east midlands_ - _ £24,000 - £30,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1194820:EM:T - job details Trainee Customer Advisor: Communications, research and project management are all functions synonymous with the client we're representing. They're looking for...