Customer Experience Advisor

7 months ago


Chesterfield, United Kingdom AvantiGas Full time

**Who are we?**

AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers.

People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and progressive. If this sounds like you, read on.

**What will you be doing?**

We have an exciting opportunity for a Customer Experience Advisor to join our team in Chesterfield. This is a fixed term contract, however is likely to be extended or go permanent. In this role, you’ll be responsible for acting as a focal point for customers and providing a resolution to complaints. Responsibilities include:

- Answering incoming calls from customers
- Accurately investigating queries with relevant parties
- Responding to customers within agreed SLA
- Escalating complex queries when required
- Providing thorough support to internal departments in relation to complaint handling
- Completing daily reporting to identify customer status and support investigation

**What are the hours?**

37.5 hours per week, Monday to Friday.

**What are we looking for?**
- Complaints management and resolution experience
- Ability to develop rapport with customers and stakeholders
- Confidence using MS Office packages
- Strong attention to detail
- Educated to GCSE level or equivalent in Maths & English

**Why should you apply?**
- Basic salary of £23,000
- Discretionary 6% annual bonus based on individual performance
- Discretionary 6% annual bonus based on company performance
- Annual salary reviews
- Hybrid office/home working options
- 25 days annual leave plus bank holidays (increasing with length of service)
- 6% employer pension contribution (increasing with length of service)
- Private Bupa healthcare and dental cover
- Life assurance scheme
- 4x salary death in service
- Ongoing support and training

**Are you interested?**

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- This position is a fixed term contract. Are you happy to proceed?

Work Location: In person



  • Chesterfield, Derbyshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Chesterfield, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Chesterfield, United Kingdom JCT600 Full time

    **Customer Experience Advisor** **Job summary**: We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling...


  • Chesterfield, United Kingdom Avanti GAS Limited Full time

    Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers? We’re on the lookout for fantastic Customer Service Advisors who will love speaking with people over the telephone and providing resolutions to their queries and complaints. You don’t have to have call centre experience; we know that customer...


  • Chesterfield, United Kingdom Avanti GAS Limited Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 18 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom JCT600 Full time

    **Apprentice Customer Experience Advisor** **Job summary**: In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations. On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent...


  • Chesterfield, United Kingdom JCT600 Full time

    **Customer Experience Advisor** **Job summary**: We are currently looking to recruit a Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing the booking selling...


  • Chesterfield, United Kingdom JCT600 Full time

    **Part Time Customer Experience Advisor** **Job summary**: We are currently looking to recruit an Part Time Customer Experience Advisor to join our dynamic Customer Service Centre at Chesterfield. Within this role you will be the first point of contact for our customers with the aim of successfully converting this into a booking opportunity and enhancing...


  • Chesterfield, United Kingdom Avanti GAS Limited Full time

    **6-month Contract - Full Time (Monday - Friday)** **Hey! Stop scrolling for jobs and read about an opportunity that will be great for you!** What three words describe you? Customer-focused? Proactive? Enthusiastic? YES?! Are you ready to join a team that will meet your ambitions, where you can make new friends and help customers? Let’s make it a...


  • Chesterfield, Derbyshire, United Kingdom Stoneacre Motor Group. Careers Full time

    About the RoleWe are excited to be recruiting for a Service Advisor at Stoneacre Motor Group, one of the UK's fastest growing motor groups. This is an unrivalled opportunity to take the next step in your customer service development and become one of the best in the industry.As a Service Advisor, you will be responsible for delivering exceptional customer...


  • Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor (40 hours per week, Monday-Friday. 6 months fixed term)** **Stratstone Chesterfield BMW** **Salary of £21,744 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Chesterfield BMW? As the UK’s leading luxury automotive retailer, we’re dedicated to...


  • Chesterfield, Derbyshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Chesterfield, UK.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Chesterfield, United Kingdom 360 Recruitment Consultancy Ltd Full time

    360 Recruitment are a specialist Technology recruiter, currently recruiting for a Client Service Advisor to join one of the fastest-growing IT Managed Service Provider in the UK. **Role**: Client Service Advisor **Salary**: Up to £23,000 + Benefits **Permanent Role**: Full Time - Permanent **Location**: Remote working **About the Role**: As Client...


  • Chesterfield, United Kingdom Kamro Ltd Full time

    **Customer Service Advisor** **Chesterfield** **Salary: £21,500 to £22,000 per annum** **Perks: Bonus Scheme, Team events** **Responsibilities**: - Logging all inbound calls on their internal bespoke system - Work closely with other departments to resolve customer issues and ensure a positive client experience. - Utilising client maintenance portals...


  • Chesterfield, United Kingdom Digby Morgan Full time

    summary - _ chesterfield, east midlands_ - _ £24,000 - £29,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1194820:EM:O - job details Trainee Customer Advisor: Communications, research and project management are all functions synonymous with the client we're representing. They're looking for...

  • Customer Advisor

    2 weeks ago


    Chesterfield, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week - weekend only** **3 month fixed term contract** **Shifts available rota'd Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Chesterfield, United Kingdom Diverse Recruitment Solutions Full time

    **Customer Service Advisor** - **Do you want to progress within the working environment?**: - **Do you want to work within a challenging, yet rewarding team?**: - **Have you got Customer Service experience?** **If so, APPLY NOW!** **Due to continued expansion, our Chesterfield based client are now recruiting for a Customer Service Advisor who can fit in...


  • Chesterfield, United Kingdom Able Personnel UK Limited Full time

    **Customer Services Advisor** **Chesterfield, Derbyshire - Office-based with Free Parking** **Woking Monday to Friday 8.30 am to 4.45 pm with 45 mins for lunch.** **Do you want to be part of a fantastic team who believe in teamwork, fantastic working environment?** **JOB ROLE** - We are seeking a customer services course advisor, who has excellent...


  • Chesterfield, United Kingdom Boots Full time

    Summary Job Reference: - 218421BR Chesterfield, Low Pavement Fixed Term We are now recruiting Christmas Customer Advisors for our Chesterfield, Low Pavement store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...


  • Chesterfield, United Kingdom Boots Full time

    Summary Job Reference: - 210962BR Chesterfield, Low Pavement Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our Chesterfield, Low Pavement store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...