Apprentice Customer Experience Advisor

7 months ago

Chesterfield, United Kingdom JCT600 Full time

**Apprentice Customer Experience Advisor**

**Job summary**:
In this role you will also learn the importance providing all our customers with details of appropriate advice and services in line with our duty of care obligations.

On the job training is provided and you will be paired up with an experienced advisor. 20% of your working hours will be spent studying a level two standard NVQ.

The customer service centre is open between the hours of 08:00 -18:00 Monday to Friday and 08:30 - 14:00 Saturdays.

**Key Responsibilities will include**:

- Ensuring all calls are answered in line with service level agreements.
- Providing a quality customer experience, including interacting with customers, answering general enquires and effectively identifying customer’s needs.
- Understanding how to make aftersales products appealing to customers and the importance of keeping routine servicing up to date in line with the manufacture’s guidance.
- Updating and maintaining our customer databases.
- Creating a better than average customer experience using Brand measures versus National Averages as your context.
- The accurate qualification and understanding of customer requirements.
- Participate in team meetings to ensure adherence to best practices

**Qualifications**:

- We are looking for someone who loves to talk, is self-driven and wishes to develop and progress within a busy environment.
- A customer centric approach, always striving to deliver service above customer expectations.
- Someone who is confident when using IT / multiple systems at once.
- An excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
- A tenacious approach with the ability to recognise and act upon opportunities when they arise.
- Motivated by working to targets and deadlines.
- Strong organisational and time management skills.
- A team player - able to work both alone and as part of a team

**Why join JCT600 and what is in it for you?**

As part of our ambition to be best place to work, we offer:

- National Minimum Wage and Bonus Scheme.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- Flexible and hybrid working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

**Our Ambition**:
It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don’t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

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