Customer Service Advisor

2 weeks ago


Chesterfield, United Kingdom Elevation Recruitment Full time

Chesterfield
- Customer Service Advisor
- Flexible working arrangements

Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C segments.

Responsibilities of the Customer Service Advisor:

- Serve as the primary point of contact for customers requiring second-level support
- Effectively resolve customer queries using internal processes and maintain a high standard of service
- Offer professional, thorough, and accurate support to internal departments regarding customer queries
- Provide support to a third-party customer service team (1st line desk): Respond to queries, enhance skill sets, and ensure first-call resolution
- Take ownership of customer retention via inbound call channels
- Actively seek and incorporate customer feedback to drive continuous improvement

Necessary experience of the Customer Service Advisor:

- Possess excellent communication skills, both written and verbal
- Demonstrated experience managing customer queries
- Hands-on experience using a CRM system
- Able to build and maintain key relationships
- Efficient organisational skills

If you are a motivated individual with a passion for delivering outstanding customer experiences and meet the criteria outlined above, we encourage you to apply.



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