Customer Service Advisor

3 weeks ago

Chesterfield, United Kingdom apetito Full time

Overview:
**The Role and Team**

**This position is working 15 hours per week, any 2 in 6 days.**

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

**Who We Are**

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more

£10.90 per hour* + bonus + benefits
- Includes temporary cost of living allowance

**Responsibilities**:

- Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
- To support drivers with route planning for the next days’ delivery rounds.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Qualifications/Personal Qualities:
**Essential**:

- Experience of a customer service role
- Confident using a Personal computer to manage and process orders
- Confident telephone manner
- Able to pay attention to detail and be accurate in your work
- Numerate and good written English; GCSE Maths & English standard or equivalent
- Able to work to deadlines

**Desirable**:

- Have worked in the elderly/care market
- Experience of working in a team environment
- Full UK Driving Licence

**Personal Qualities**:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

  • Customer Service Advisor

    2 months ago

    Chesterfield, United Kingdom Elevation Recruitment Full time

    **Customer Service Advisor** Temporary Elevation Recruitment Group are working closely with our client based in Chesterfield, to recruit a Customer Service Advisor to support their team. The role would suit someone who has a customer centric approach and ideally has experience managing expectations with internal and external stakeholders. Role...

  • Customer Service Advisor

    2 weeks ago

    Chesterfield, United Kingdom Elevation Recruitment Full time

    Chesterfield - Customer Service Advisor - Flexible working arrangements Elevation Recruitment is exclusively representing a leading business in Chesterfield, seeking a dynamic individual for the position of Customer Service Advisor. This role plays a crucial part in providing exceptional inbound and outbound customer support to both B2B and B2C...

  • Customer Service Advisor

    7 days ago

    Chesterfield, United Kingdom The Recruitment Source for Elevation Recruitment Group Full time

    **Customer Service Advisor** Temporary Elevation Recruitment Group are working closely with our client based in Chesterfield, to recruit a Customer Service Advisor to support their team. The role would suit someone who has a customer centric approach and ideally has experience managing expectations with internal and external stakeholders. Role...

  • Customer Service Advisor

    4 days ago

    Chesterfield, Derbyshire, United Kingdom Elevation Recruitment Full time

    Customer Service AdvisorTemporaryElevation Recruitment Group are working closely with our client based in Chesterfield, to recruit a Customer Service Advisor to support their team. The role would suit someone who has a customer centric approach and ideally has experience managing expectations with internal and external stakeholders.Role Responsibilities of...

  • Customer Service Advisor

    1 week ago

    Chesterfield, United Kingdom Kamro Ltd Full time

    **Customer Service Advisor** **Chesterfield** **Salary: £21,500 to £22,000 per annum** **Perks: Bonus Scheme, Team events** **Responsibilities**: - Logging all inbound calls on their internal bespoke system - Work closely with other departments to resolve customer issues and ensure a positive client experience. - Utilising client maintenance portals...

  • Customer Service Advisor

    2 weeks ago

    Chesterfield, United Kingdom Gi Group Full time

    We are looking to recruit a experienced Order Processing and Customer Service Advisor to work on a permanent basis for our prestigious client, located in the Sheepbridge area of Chesterfield. This is a fantastic permanent opportunity with a salary of £22,000 Hours of work will be full time, Monday to Friday with no weekend work! Monday to Thursday -...

  • Customer Services Advisor

    3 weeks ago

    Chesterfield, United Kingdom Able Personnel UK Limited Full time

    **Customer Services Advisor** **Chesterfield, Derbyshire - Office-based with Free Parking** **Woking Monday to Friday 8.30 am to 4.45 pm with 45 mins for lunch.** **Do you want to be part of a fantastic team who believe in teamwork, fantastic working environment?** **JOB ROLE** - We are seeking a customer services course advisor, who has excellent...

  • Customer Service Advisor

    3 weeks ago

    Chesterfield, United Kingdom SBFM Ltd Full time

    **About The Role**: **Customer Service Advisors required to work in the S41 area of Chesterfield.** **Hours of work**:Monday to Thursday 0845-1700 & Friday 0845-1630 Duties will include: - Processing customer sales/purchase orders using SAP system - Answering Calls and dealing with customer enquiries/queries promptly and effectiveley - Managing customer...

  • Customer Service Advisor

    1 week ago

    Chesterfield, United Kingdom Appcastenterprise Full time

    Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for a Customer Service Advisor with great customerservice skills gained in a busy operational environment to join our team and help us to deliver our...

  • Customer Service Advisor

    2 weeks ago

    Chesterfield, United Kingdom Interaction Recruitment Full time

    **Customer Service Advisor** **Location -**The role is currently based in our clients Chesterfield office at Brimington Road North but are due to relocate to new premises at Buttermilk Lane in Duckmanton in the next 6 to 8 weeks **Hours - Monday - Thursday 8.30am-5pm Friday 8.30am-3.30pm** **Pay - **£11.25 an hour increasing to £11.47 an hour after 12...

  • Customer Service Advisor

    2 weeks ago

    Chesterfield, United Kingdom Imperial Personnel Full time

    **Customer Service Advisor** - **Do you want to work for an excellent employer?**: - **Do you want to work within a challenging, yet rewarding team?**: - **Have you got a Customer Service background?** **If so, APPLY NOW!** **The role will involve communicating with customers in a courteous, timely manner to provide the information required.** **The...

  • Customer Service Advisor

    4 days ago

    Chesterfield, Derbyshire, United Kingdom SBFM Ltd Full time

    About The Role:Customer Service Advisors required to work in the S41 area of Chesterfield.Hours of work:Monday to Thursday & Friday Duties will include: Processing customer sales/purchase orders using SAP system Answering Calls and dealing with customer enquiries/queries promptly and effectiveley Managing customer expected delivery dates by providing weekly...

  • Customer Service Advisor

    3 weeks ago

    Chesterfield, United Kingdom apetito Full time

    Overview: **The Role and Team** **This position is working 15 hours per week, any 2 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • Customer Service Advisor

    3 weeks ago

    Chesterfield, United Kingdom apetito Full time

    Overview: **The Role and Team** **This position is working 15 hours per week, any 2 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • Customer Service Advisor

    5 days ago

    Chesterfield, Derbyshire, United Kingdom apetito Full time

    Overview:The Role and TeamThis position is working 15 hours per week, any 2 in 6 days.The role of our Customer Services Advisor is critical to the success of our business.Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.The defining characteristics of our Customer Services Advisors...

  • Service Advisor

    2 months ago

    Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Chesterfield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 days ago

    Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Chesterfield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    2 weeks ago

    Chesterfield, United Kingdom Pertemps Sheffield Full time

    **CUSTOMER SERVICE ADVISORS.... WE WANT YOU!** Responsible for; administration, supplier & customer service requirements within the Fleet CSC team. The role holder will be mainly call handling in a push call environment, taking calls from the operation for the booking of red fleet vehicles into the workshopsand trailers to MBC. Other associated processes...

  • Service Advisor

    3 weeks ago

    Chesterfield, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Chesterfield** **Salary of £27,465 with £3,300 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    5 days ago

    Chesterfield, United Kingdom Stratstone BMW Full time

    **Service Advisor** **Stratstone BMW Chesterfield** **Salary of £27,465 with £3,300 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...