Customer Service Advisor

6 days ago


Chesterfield, United Kingdom Pertemps Sheffield Full time

**CUSTOMER SERVICE ADVISORS.... WE WANT YOU**

Responsible for; administration, supplier & customer service requirements within the Fleet CSC team. The role holder will be mainly call handling in a push call environment, taking calls from the operation for the booking of red fleet vehicles into the workshopsand trailers to MBC. Other associated processes include RAC temp repair bookings, specialist vehicle cleans and Engineius movements.
**Job Duties**:

- Logged into call centre platform and take pushed calls, meeting telephone KPIs and customer contract timescales
- Ensure all bookings are made within relevant timescales ensuring compliance throughout the fleet.
- Control booking platforms daily, meeting SLAs and KPIs on volumes
- Supply daily support and advice to workshop staff and management and highlight any issues or concern that may affect the operation
- Use resource data, and own initiative to plan and book all vehicle repairs and maintenance into national workshops
- Pro-actively liaise with workshop & management on resource planning and adhoc urgent resource issues
- Cross skill with other teams to ensure effective work coverage in areas of shortage and provide handover for CSC Team to support on opposing shifts.
- To support and manage communications between the workshops and customer
- Responsible for all customer related vehicle updates, issues and complaints
- Excellent understanding of all computer systems, knowledge of M5 required with knowledge of E3 Technical desired.
- Computer literate, able to report and analyse on current and historical data through multiple platforms specifically Excel. **Essential Experience**
- Excellent customer service skills and experience within a customer service call centre setting with pushed calls.
- Excellent communication skills both oral and written
- Ability to deal with departmental issues in a professional manner
- Ability to adapt to change
- Excellent understanding of individual customer requirements and understand the impact to all customers, internal and external
- Excellent organisational, planning and prioritising skills with commercial awareness
- Previous experience in dealing with multiple IT systems/platforms, ability to learn new systems
- Experience and decisive working under pressure
- Good fact finding and report writing skills
- Excellent IT Skills, computer literate
- Adaptable to change dependent on customer needs and requirements
- Competent in Microsoft Excel
**Working Week & Working Hours**
- Monday to Thursday 06.00am - 4.00pM/Fridays 06.00am - 2.00pm

**Basic Pay**:

- £11.77 per hour



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