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Patient Coordinator
4 months ago
**Adecco Newbury are seeking a Patient Coordinator to join a client in Wokingham as soon as possible. You must have an active DBS check, strong Administration skills and experience in Customer Service. The payrate is £10.81 and the hours are either7.30am - 5.30pm, 4 days a week or 9am - 5pm, 5 days a week.**
**Key Requirements**:
- To assist in providing an efficient, friendly and professional service to our patients and following all in house processes to maintain our service levels Key Tasks
- To prepare all medical records for each new patient.
- To prepare daily medical records for each clinic and theatre list ensuring front cover sheets are completed with the correct information relevant to each patient's specification
- To collate patient registration forms on arrival and record all demographics, next of kin and characteristics into our systems, salesforce and compucare
- To print all clinic lists daily and distribute to each clinical team and ensure they are updated throughout the day with additional patients, cancellations and DNA
- To create, check and have authoritative signature on each PSD for each clinic list in advance of the day of clinic
- To welcome and receive all patients and record their daily patient data into both compucare and salesforce.
- To manage all patients on going appointments, recording appointment outcomes in both salesforce and compucare
- To ensure all patients who require their medical records to be reviewed by a specialist are managed in line with process
- To arrange medical record transfer and tracking to other sites
- To actively manage site inbox with all medical record requests and arranging for archived patients to have their records retrieved in advance of their appointments
- To ensure all patient appointment outcomes are forwarded to GP's and opticians at each stage of their appointment and sent daily via outgoing mail
- To obtain patient feedback at the final stage of patient appointment and record in salesforce
- Arrange appropriate interpreter for non-English speaking patients
- Ensure clinic lists are updated with outcome of each patient appointment and scanned to informatics prior to finishing duty
- Signing and receiving deliveries as required and registering of visitors
- To maintain the medical records filing system ensuring medical records are archived and returned to head office.
- To effectively manage day plan duties and ensure they are completed efficiently and correctly
- Liaising with the transport team ensuring each
- Being able to work effectively in a team and manage own work tasks
- To maintain accurate and up to date notes of patient communication
- To be trustworthy with the management of confidential information
- Maintaining standards of presentation and cleanliness for reception and patient waiting areas
- Management of patient filing cabinets, both active and discharge files ensuring effective organisation
- To ensure patient confidentiality at all times in accordance with the Data Protection Act
- To be responsible for opening and closing where required
- Organise daily post where required Experience
**Must Haves**:
- Excellent customer service skills and have the ability to deliver patient information in a positive manner and be pro -active with patient queries
- Pro activeness and ability to work on own initiative
- Multi
- tasking and accuracy with data entry
- Flexibility to cover shifts at short notice
- Be an influential role model for exemplary customer service
- Planning and organisational skills
- Excellent IT skills including experienced with Microsoft package
- Excellent time keeping
- Good standard of written communication
- Ability to manage own workload.
- Prepared to travel at short notice if required
- Excellent grooming standards
- Weekend working
- Excellent communication skills both written and verbal
**Nice To Haves**:
- Healthcare sector experience
- Experience of patient administration systems, PAS and Medisoft
- Previous experience in staff training
- Full, clean driving license
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
