Apprentice Service Delivery Co-ordinator

4 months ago


London, United Kingdom ITP Full time

**The Opportunity**

Our client is recruiting for an Apprentice **Service Delivery Co-ordinator **to join their team in **London.**

The **Level 3 Customer Service Specialist **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Position**

**Job Title**:
Apprentice Service Delivery Co-ordinator

**Apprenticeship Course**:
Level 3 Customer Service Specialist

**Apprenticeship Duration**:
Approx. 15-18 months + EPA

**Location**:
London

**Working Hours**:
Mon-Fri 08:30-17:00

**Salary**:
£18,000 per annum

**Role Purpose**

Ensuring smooth delivery of services to our customers during the Service Delivery lifecycle by pro-actively tracking orders, and communicating with internal teams, external suppliers, & customers in order to satisfy the business needs.

**Key Accountabilities**
- Provides an order management function to support the company’s day to day business including order tracking, delivery co-ordination, maintenance of customer data and supplier management
- Manages a pipeline of customer orders, tracking them from inception through to delivery.
- Proactively updates customers on the progress of their orders up to the point of handover
- Ensures that customer expectations are set within defined timescales and ensures services are delivered in line with those expectations
- Gathers technical information from the customer and ensures that order handling systems are kept up to date with customer specific information
- Acts as the 1st level of escalation for customer orders
- Schedules and allocates all work for the configuration engineers including installations, modifications, emergency work and out of hours requests
- Collates feedback from engineers about installations, and updates stakeholders
- Responsible for generating Daily / Weekly / Monthly Reports
- Undertakes process gap analysis to find potential areas of improvement

**Key Performance Indictors**

**Customer**:We deliver an exceptional **customer **experience every time.
- Understands what ‘service’ must be provided to customers and delivers this flawlessly
- Follows through on customer enquiries, requests or complaints - making sure that the customer has received a response even if not responding in person

**Ownership**:We take **ownership** of our actions and our company’s commitments
- Keeps all promises they make, always delivering to agreed deadlines
- Hands over work that is complete, accurate and of high quality, to ensure that no re-work or questioning is required, minimising disruptions in our ability to deliver

**Leadership**:We demonstrate **leadership**, always striving to be the best at whatever we do
- Drives own personal development to gain the right skills and experience to be able to perform their job to the highest standard
- Models honesty, openness, integrity and ethical behaviour

**Teamwork**:We put **teamwork** at the heart of our business, working with others to achieve success
- Punctual and prepared for meetings, contributing opinions, ideas and questions to improve the outcome of the meeting
- Develops and uses methods to share information on their role with others within their team, ensuring that everyone understands how to work together
- Shares responsibility and provides support when necessary

**Desired Qualities, Skills and Knowledge**:

- Impressive communication skills are required (written and verbal)
- Excellent attention to detail is imperative
- Methodical and highly organised with the ability to prioritise
- Enthusiasm for customer service and a desire to learn and develop new skills in the Telco/Technology Services industry.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and prioritise tasks effectively.

**Eligibility Criteria**

**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £18,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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