Customer Service Apprentice

7 months ago

London, United Kingdom ITP Full time

**The Opportunity**

Our client is recruiting for an Apprentice **Service Delivery Co-ordinator **to join their team in **London.**

The **Level 3 Customer Service Specialist **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

‘_Make your mark._
- This apprenticeship is part of our Global Early Careers programme where you will join a cohort of apprentices, graduates and other career starters from around the world. On our programme, we will support you to develop the knowledge and skills you need to succeed. Alongside your studies, you’ll get access to on-the-job development, technical and soft skills training, and mentoring and networking support from our global community of leaders, experts and peers. At our company, you’ll make a difference_’

**The Position**

**Job Title**:
Apprentice Service Delivery Co-ordinator

**Apprenticeship Course**:
Level 3 Customer Service Specialist

**Apprenticeship Duration**:
Approx. 15-18 months + EPA

**Location**:
London

**Working Hours**:
Mon-Fri 08:30-17:00

**Salary**:
£18,000 per annum

**Role Purpose**

Ensuring smooth delivery of services to our customers during the Service Delivery lifecycle by pro-actively tracking orders, and communicating with internal teams, external suppliers, & customers in order to satisfy the business needs.

**Key Accountabilities**
- Provides an order management function to support the company’s day to day business including order tracking, delivery co-ordination, maintenance of customer data and supplier management
- Manages a pipeline of customer orders, tracking them from inception through to delivery.
- Proactively updates customers on the progress of their orders up to the point of handover
- Ensures that customer expectations are set within defined timescales and ensures services are delivered in line with those expectations
- Gathers technical information from the customer and ensures that order handling systems are kept up to date with customer specific information
- Acts as the 1st level of escalation for customer orders
- Schedules and allocates all work for the configuration engineers including installations, modifications, emergency work and out of hours requests
- Collates feedback from engineers about installations, and updates stakeholders
- Responsible for generating Daily / Weekly / Monthly Reports
- Undertakes process gap analysis to find potential areas of improvement

**Key Performance Indictors**

**Customer**:We deliver an exceptional **customer **experience every time.
- Understands what ‘service’ must be provided to customers and delivers this flawlessly
- Follows through on customer enquiries, requests or complaints - making sure that the customer has received a response even if not responding in person

**Ownership**:We take **ownership** of our actions and our company’s commitments
- Keeps all promises they make, always delivering to agreed deadlines
- Hands over work that is complete, accurate and of high quality, to ensure that no re-work or questioning is required, minimising disruptions in our ability to deliver

**Leadership**:We demonstrate **leadership**, always striving to be the best at whatever we do
- Drives own personal development to gain the right skills and experience to be able to perform their job to the highest standard
- Models honesty, openness, integrity and ethical behaviour

**Teamwork**:We put **teamwork** at the heart of our business, working with others to achieve success
- Punctual and prepared for meetings, contributing opinions, ideas and questions to improve the outcome of the meeting
- Develops and uses methods to share information on their role with others within their team, ensuring that everyone understands how to work together
- Shares responsibility and provides support when necessary

**Desired Qualities, Skills and Knowledge**:

- Impressive communication skills are required (written and verbal)
- Excellent attention to detail is imperative
- Methodical and highly organised with the ability to prioritise
- Enthusiasm for customer service and a desire to learn and develop new skills in the Telco/Technology Services industry.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and prioritise tasks effectively.

**Eligibility Criteria**

**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your informa

  • Customer Service Apprentice

    2 weeks ago

    London, Greater London, United Kingdom EE Full time

    Apprentice Customer Service Advisor - Award-winning SchemeWe are seeking a talented individual to join our customer service team as an apprentice. This is a fantastic opportunity for someone looking to launch their career in a dynamic and award-winning company.The successful candidate will be responsible for providing exceptional customer service, resolving...

  • Customer Service Apprentice

    7 months ago

    London, United Kingdom Inspiro Learning Full time

    _**Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.**_ Are you ready to explore a world of...

  • Customer Service Apprentice

    7 months ago

    London, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Service Apprentice** **Duties** - Answering customer queries over the telephone in a calm and friendly manner - Taking payments over the phone and creating invoices for both online and phone sales - Create shipping labels for mainland UK & overseas orders - Liaise with shipping companies for live delivery updates - Manage the online sales store...

  • Customer Service Apprentice

    4 weeks ago

    London, United Kingdom Specsavers Full time

    Customer Service Apprentice Store: Clapham Hours: 40 hours per week including weekend workingSalary: 7.00 per hour Benefits:Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, Additional day of annual leave for your BirthdayEnhanced family leave and company sick pay for eligible colleaguesOpportunities for further progression and...

  • Customer Service Representative Apprentice

    6 days ago

    London, United Kingdom ITP Full time

    The Opportunity Our client is recruiting for an Apprentice Customer Service Representative Apprentice to join their team in London, SW1P The Level 3 Customer Service Specialist Apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take...

  • Customer Service Apprentice

    4 days ago

    North London, United Kingdom TrustFord Full time

    Department: - Apprenticeships**Location**: - Edgware, North LondonSalary Range: - Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Fixed Contract **It's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too!** At TrustFord...

  • Client/customer Service Apprentice

    7 months ago

    London, United Kingdom Intec Business Colleges Full time

    **MEDIATEL LTD** This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy J-ET help desk team on all aspects of the system. Both the J-ET system and the support team are highly regarded by our clients, many of whom use the help desk service on a daily...

  • Customer Service Apprentice

    4 days ago

    South West London, United Kingdom TrustFord Full time

    Department: - Apprenticeships**Location**: - Wimbledon, South West LondonSalary Range: - Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Fixed Contract **It's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too!** At...

  • Apprentice Business Administration/customer Service

    7 months ago

    London, United Kingdom Apprenticeship Central Full time

    **Customer Service/Business Administration** - Deliver high quality products and services to the customers of their organisation. The apprentice’s actions will influence the customer experience and their satisfaction. - Key responsibilities include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems,...

  • Operations and Customer Service Advisor Apprentice

    7 months ago

    London, United Kingdom Starting Off Full time

    My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive...

  • Operations & Customer Service Advisor Apprentice

    7 months ago

    London, United Kingdom starting off Full time

    My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive...

  • Apprentice Customer Service Advisor

    7 months ago

    London, United Kingdom Raytheon Professional Services Full time

    As an Apprentice Service Advisor you will provide essential support and customer service to your customers both internal and external to your Dealership. This role would be ideal for anyone who has a passion for Honda, its products and wants a career in a fast paced, customer focussed environment. Training will be provided in the Dealership and at the Honda...

  • Blenheim Gardens Rmo

    2 days ago

    London, United Kingdom LMP Group Full time

    **Brief overview** The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. **What will...

  • Apprentice Customer Service Practitioner

    3 weeks ago

    London, Greater London, United Kingdom Specsavers Full time

    SPECsavers is committed to providing exceptional customer service, and we are seeking a highly motivated and enthusiastic individual to join our team as an apprentice customer service practitioner. In this role, you will have the opportunity to develop your skills in customer service and gain valuable work experience in a dynamic retail environment.Job...

  • Client/customer Service Apprentice

    7 months ago

    London, United Kingdom Intec Business Colleges Full time

    **MEDIATEL LTD** This Client Service Apprentice position offers an exciting opportunity to start your career in a market leading media company and contribute to the success of top-tier brands through innovative advertising and content solutions. **What will the apprentice be doing?** If you are a highly motivated and results-driven individual with a...

  • Customer Service Apprentice Position

    3 weeks ago

    London, Greater London, United Kingdom EE Full time

    Apprentice Customer Service AdvisorThis is a permanent full-time opportunity to develop your skills and knowledge in customer service while working towards an NVQ qualification.Salary and BenefitsThe salary for this role is £20,280 per year, which equates to an hourly rate of £10.We offer a range of benefits, including huge discounts on EE and BT products,...

  • Business Administration Apprenticeship

    7 months ago

    East London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you looking to start a career in business administration?** **Can you easily commute to London E15?** Our client is a provider of ICT support and Infrastructure Services to schools and other educational organisations. They're looking for a business administration apprentice to add to their team! **Duties and...

  • Business Administration Apprenticeship

    7 months ago

    London, United Kingdom First 360 Apprentice Full time

    **IMMEDIATE START** **Are you seeking an Apprenticeship in Business Administration?** **Are you interested in working in the recruitment sector?** **Can you easily commute to London, W6 8AF?** Our client has a very exciting opportunity to work as an Apprentice Compliance & Recruitment Officer. They are currently expanding and this is a fantastic...

  • Apprentice Customer Service Assistant

    7 months ago

    London, United Kingdom ESS Full time

    **What you'll be doing**: Based at our site in Victoria Street, London your role will be to perform a variety of tasks associated with Food production, Front of house services General support required with due regard to all Health & Safety and Food Safety regulations. Perform general duties which support the efficient running of a contract or unit in...

  • Apprentice in Customer Relations

    3 weeks ago

    London, Greater London, United Kingdom Getting In Limited Full time

    A Message from Cash ExchangeWe are excited to announce a new opportunity for a Customer Service Apprentice to join our team. In this role, you will have the chance to develop your customer service skills, work closely with experienced professionals, and contribute to the success of our business.Gain valuable experience in a fast-paced retail environment,...