Client/customer Service Apprentice

7 months ago

London, United Kingdom Intec Business Colleges Full time

**MEDIATEL LTD**

This Client Service Apprentice position offers an exciting opportunity to start your career in a market leading media company and contribute to the success of top-tier brands through innovative advertising and content solutions.

**What will the apprentice be doing?**

If you are a highly motivated and results-driven
individual with a passion for technology which supports
advertisers to reach their audience, we would love you to
join our dynamic team to start your career in advertising
technology.

Responsibilities;
- Learn Adwanted Connected and SRDS BRAD

products comprehensively and provide training to our
clients both remotely and in-person.
- Administer SRDS BRAD contract renewals, ensuring

clients are informed of cancellation deadlines and
appropriate action taken in accordance with contract
terms.
- Develop, grow and maintain strong working

relationships with all clients and be the first port of
call for queries, understanding when to escalate.
- Ensure that key contacts are communicated with

throughout the year, to maintain relationships and
ensure retention of the business.
- Provide helpdesk support to clients and feedback on

the systems to our product managers.
- Maintain internal client management system and log

tickets when necessary.
- Share your ideas and proactively contribute to

marketing and client communications.
- Support the manager to meet sales targets by

sending communications to specific sectors,
maintaining and updating the prospects database
and assisting clients during product trial periods.
- Analyse and report on client usage and frequency of

contact.
- Ensure security of data by managing the correct level

of access for all clients.
- Provide support to the Data Team when required for

collecting and loading data.

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer service Specialist Level 3 Standard
- Work Based training
- End Point Assessment

**What is the expected career progression after this apprenticeship?**
- Potential career progression includes development

to account management and opportunities to sell
directly to prospective clients.
- On the job training and mentoring, along with your

apprenticeship learning will ensure success.
- **Annual wage**

£23,933 a year

**Working week**

Monday - Friday 9am - 5pm, with one hour for lunch.

Total hours per week: 35 hours a week

**Expected duration**

19 Months

**Apprenticeship level**

Advanced
Level 3 (A level)

**Desired skills and personal qualities**
- IT skills
- Attention to detail
- Customer care skills
- Number skills
- Analytical skills
- Team working
- Quick Learner
- Problem Solver
- Ability to prioritise

**Qualifications**
- GCSE or equivalent Mathematics & English (Grade 9-6 (A*-B)) essential
- A Level or equivalent to be educated (Grade to A-Level/Level 3 standard) essential

**Things to consider**

In order to be considered for this vacancy you must be; Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above. Personal Qualities;
- You will be a confident and outgoing individual, who presents both themselves and concepts and ideas well. Previous experience of presenting to others, would be an advantage. - Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must. - Experience of Hubspot CRM and Sales tools would be helpful, but not essential.

**About the employer**

Adwanted Group was founded to provide the advertising sector with the best Tech and Information. Headquartered in New York, with offices in Chicago, Paris, Lille and London we are a fast growing ambitious business that has grown through both acquisition and organic development. We are trusted by the biggest media companies in the world to deliver information that makes them better at what they do for their customers. Thanks to our events and digital publishing, our audiences are informed, educated and connected. Our data products are essential to enhance our customers media and marketing plans. Our tech systems enable advertising to be bought, sold and evaluated better and faster. We deliver efficiency and effectiveness for our clients through seamless teamwork whilst offering the best service and advice at every turn. We are tenacious in delivering opinions on the future and how we can help deliver that future. The Group has a proven track record in acquiring many well-established companies and integrating them into our family, These include SRDS (created in the USA in 1919), Carthage (2003), CSE (1990) and OFFREMEDIA (2005) and most recently Mediatel Group in the UK - all expert companies and leaders in their respective categories.

**Employer**

MEDIATEL LTD

**Address**
- 114 ST MARTIN'S LANE
- LONDON
- ENGLAND
- WC2N 4BE

**Contact**

Linsay Jones

01788514276

**Job Types**: Full-tim

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