Client Service Apprentice
6 months ago
**About Us**
Both our Audio teams J-ET and AudioTrack, the UK Radio industry’s leading tracking and trading systems have an excellent opportunity each for a bright Client Service Executive to support the busy help desk team on all aspects of the system. Two similar client service roles, one in J-ET and one in AudioTrack are required.
This is a perfect role for a hardworking apprentice to work within two lively and dedicated teams who work closely across all of our Audio business.
**About the Role**
- Learning our J-ET/AudioTrack products, and other audio products conprehensively.
- Develop, grow and maintain strong working relationships with all clients.
- Share your ideas and practively contribute to marketing and client communications.
- Analyse and report on key metrics including system usage and helpdesk volumes.
- For AudioTrack, provide audio delivery quotes and quality check audio adverts, destined for radio stations and digital audio platforms.
- For J-ET load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files.
- Be involved in testing new product develoments and enhancements.,
- Accurately raise and record invoices.
- Support the team in maintaining product databases.
- Replicate customer-reported issues, capturing and recording necessary information.
- Identify and escalate priority issues.
- Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved.
**Career Progression**
- Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding. Alternatively you might focus on software support and data skills and progress into a more data focused role, learning SQL and API skills. Or perhaps a more creative system design role.
- On the job training and mentoring, along with your apprenticeship learning will ensure success.
**About You**
- You will be a confident and outgoing individual, who presents both themself and concepts and ideas well. Previous experience of presenting to others, would be an advantage.
- You will be numerate with an ability to analyse and interpret data and understand audience measurement calculations.
- A love all things software and systems and the ability to learn new systems and processes quickly will be fundamental to success in this role.
- Previous experience of working with the public or clients would be an advantage, and strong communications skills, both verbal and written are a must.
- Excellent attention to detail, with the ability to demonstrate this, is essential - along with the ability to prioritise and problem solve.
- This role requires someone who thrives on working as part of a team.
- Knowledge of the media industry and the data that is used would be an advantage.
- Experience of Hubspot CRM and Sales tools would be helpful, but not essential.
- Educated to a minimum of Level 3 qualifications (e.g. A Levels) is required with GCSEs in Maths and English at grade B/6 and above.
**Salary**: £13.15 per hour
Expected hours: 35 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Life insurance
- Paid volunteer time
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
Reference ID: CSA - 002
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