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Apprentice Technical Operations Co Ordinator

7 months ago

London, United Kingdom ITP Full time

Apprentice Technical Operations Co Ordinator

**The Opportunity**

Our client is recruiting for an **Apprentice Technical Operations Co Ordinator** to join their team in **London EC2M.**

The **Level 3 Digital Support Technician Apprenticeship** programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Company**

“We’re not just about cutting-edge cloud solutions and digital transformation services. We’re on a mission to put people and customers first, always. Founded with a vision that values creating an exceptional workplace and building meaningful client relationships over chasing revenue, we’re here to revolutionise the tech industry with a heart. As an Apprentice Technical Operations Co Ordinator your responsibilities include the provisioning and support of Voice, Data, Mobile and Unified Communications.”

**The Position**

**Job Title**:
Apprentice Technical Operations Co Ordinator

**Apprenticeship Course**:
Level 3 Digital Support Technician

**Apprenticeship Duration**:
16 Months

**Location**:
London EC2M

**Working Hours**:
Monday to Friday, 9am-5pm

**Salary**:
£19,000 per year

**Role and Responsibilities**
- Provisioning all products.
- Communicating with customers and suppliers to coordinate delivery, provide regular updates, and manage handovers upon completion.
- Ensuring timely and successful delivery of services to customers.
- Addressing any issues related to orders and faults, while meeting all service level agreements (SLAs).
- Conducting fault diagnostics and collaborating with suppliers/customers for resolution.
- Managing tickets and workflows using ServiceNow.
- Performing general administrative tasks, including billing entry.

**Benefits**:
“We are committed to build an Employee Experience and Value Proposition (EVP) to establish our company as a place where everyone loves to work and are inspired and supported to deliver outstanding performance.”

We will do this by providing benefits that:

- Provide for all employees’ lifestyle choices to support you and your loved ones whether that is current needs and well-being, future requirements or potential emergency or difficult times.
- Go beyond statutory requirements, provide flexibility and clearly signal the importance our company places on building a great workplace.
- Are part of a wider EVP and are seen as a positive benefit to joining and remaining with the team and position the company as an employer of choice for all.

**Eligibility Criteria**

**About ITP**
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

**Job Types**: Full-time, Permanent, Apprenticeship

Pay: £19,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus
- Performance bonus
- Signing bonus

Work Location: In person