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Works Co-ordinator

4 months ago

London, United Kingdom Service Care Full time

**Job Title: Works Co-ordinator**
**Locations**:Haringey N17 ( Office based 5 days )**
**Contract Type**:Ongoing Temp**
**Work Pattern: 36 hours**
**Start Date**:ASAP**

We are seeking a skilled Works Coordinator to join our dynamic Housing team. As a Works Coordinator, you will play a crucial role in supporting the efficient scheduling of repairs work, ensuring the optimal utilisation of our mobile workforce resources. You will provide exceptional administrative support within our repair operations, facilitating seamless coordination between subcontractors, workforce teams, and customers.

**Main tasks and duties:
- Adhere to all regulatory guidelines, including financial and audit regulations, to ensure compliance in the ordering and processing of repairs.
- Take full responsibility for the efficient administration of the mobile workforce scheduling system.
- Collaborate effectively with residents and operatives to schedule and attend to repairs promptly, ensuring timely completion.
- Maintain accurate records and generate reports using various digital systems related to work areas.
- Facilitate effective communication between operatives and residents, providing updates on work progress and managing changes in scheduling.
- Communicate any changes or updates directly with affected residents and operatives.
- Liaise with supervisors/managers to address work quality, timeliness, and potential HR issues concerning the operatives.
- Provide support to colleagues, customers, and the business, contributing to continuous improvement of operational effectiveness.
- Operate professionally both as an individual and as a team member, promoting customer satisfaction and sharing ideas and feedback with managers.
- Manage the activities of operatives to ensure they keep their appointments.
- Undertake periodic supervision and provide continuity of service, assisting in the oversight, guidance, and training of other staff.
- Demonstrate flexibility to meet the demands and staffing requirements of the repairs team.

**Essential criteria and experience:
- Experience working within a repairs and maintenance environment (essential).
- Knowledge of local authority and/or social housing repairs operations (desirable).
- Experience and knowledge of dynamic scheduling and/or system-generated appointment scheduling (essential).
- Excellent communication and interpersonal skills, with empathy and understanding (essential).
- Strong planning, organisational, and prioritisation abilities (essential).
- Ability to seek, gather, and interpret information from various sources for informed decision-making (desirable).
- Proven ability to build constructive relationships with individuals outside of the immediate team to achieve objectives (essential).

If you are interested in this position and meet the above criteria, please send your CV now for consideration.