Call Centre Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is an excellent opportunity to utilize your communication skills and contribute to our company's success.
**Responsibilities**:
- Answer incoming calls promptly and professionally
- Provide accurate and efficient assistance to customers regarding their inquiries or concerns
- Analyze customer needs and offer appropriate solutions or recommendations
- Upsell products or services to maximize sales opportunities
- Enter and update customer information in the database with accuracy
- Maintain a high level of phone etiquette and professionalism at all times
- Follow company guidelines and protocols for handling customer interactions
- Collaborate with team members to ensure customer satisfaction
**Experience**:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills, with the ability to effectively communicate complex information
- Strong data entry skills with attention to detail
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
Pay: From £23,605.05 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 25/04/2024
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