Call Center Executive

2 weeks ago


Newcastle upon Tyne, United Kingdom CPG Consultants Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Duties**:

- Answer incoming calls from customers and provide assistance or direct them to the appropriate department
- Building and maintaining positive relationships with customers through proactive communication and exceptional service
- Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner
- Collaborate with team members to achieve individual and team goals

**Qualifications**:

- Strong interpersonal skills with the ability to communicate effectively with customers from diverse backgrounds
- Excellent problem-solving and analytical skills to identify customer needs and provide appropriate solutions
- Ability to handle high call volumes while maintaining a positive attitude
- Demonstrated phone etiquette and professionalism

**Salary**: From £24,563.85 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 23/04/2024



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