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Office Administrator

2 months ago

Portsmouth, United Kingdom Ty UK Limited Full time

Ty are the biggest distributor of plush toys in the UK and our products are famous all around the world. Our ranges are varied and change frequently with exciting new additions being added. Our business has continued to grow rapidly in both the UK and Europe based out of our headquarters in Portsmouth.

We are looking for an enthusiastic administrator to join our office-based team. This is a varied role that would suit someone who is quick, accurate and organised in their work, with the ability to accept multiple tasks and work to deadlines.

You will be the first point of contact for our clients both face to face and on the phone and will provide an outstanding level of customer service, data entry and administration.

As the primary contact for customers, you will be responsible for first line support so your confidence, telephone and communication skills will be first rate.

You will investigate a wide range of customer, order, admin or process queries as well as assisting our warehouse team with logistics and bookings in as well as dealing with returns and credit notes.
- Please note that due to the nature and scope of this role, no part time, flexi time or flexible working can be considered. This is an office-based role and no hybrid working is in place._

**Key Skills required**:

- A team player with a positive can-do attitude
- Articulate verbal and written skills
- A confident telephone manner and natural rapport with customers
- **Ability to multitask, prioritise and have a keen eye for detail**:

- Proficient computer skills (Word/Excel) and an ability to learn in-house data systems
- Very strong work ethic and happy to work in a small friendly team
- Ability to work under pressure
- Getting ‘STUCK IN’ and becoming part of our dedicated team

**Benefits**:

- On site parking
- 33 days holiday a year (including Bank Holiday)
- 50% staff discount on our products
- Weekly incentives
- No weekends - Monday to Friday 9-5PM
- Great Work/Life balance

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£22,500.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

Work Location: In person