Customer Success Consultant
3 weeks ago
Bullhorn is the global leader in software for the staffing industry.
**After more than 20 years**,
**more than 10,000 companies rely on Bullhorn’s cloud-based platform** to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over
** 35% of our employees to advance their careers in 2021.**
We are a
**remote-first organization** and over 30% of our employees reside outside the United States. Headquartered in Boston, we also have offices in St. Louis, London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you’re in the area to stop by). Whether you’re local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.
**About the role**
Reporting to our Manager, Customer Success, the
**Customer Success Consultant (CSS)** will be responsible for working with partners with customers to drive active use and value realization of the technology solution. It is important that Customer Success Consultants eagerly understand the business climate, strategic goals, and internal workflows of the customers we serve. A Bullhorn Customer Success Consultant acts as a trusted partner to our customers; building positive relationships, education, and overall support to improve adoption and optimization of our products.
**A typical day will include**:
- Deliver an exceptional customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals
- Identify areas of opportunity to improve adoption, usage and engagement with our products/solutions
- Review customer metrics to gain a deeper understanding of account health, drawing conclusions, identifying trends, and potential risks factors, to proactively drive value conversations with customers
- Partner with cross-functional account teams on engagement strategies and align on activities to increase revenue & retention.
- Communicating with customers on ongoing issues, exploring appropriate sources of information throughout the organization for answers to questions, demonstrating persistence and resourcefulness in gathering data to resolve customer issues
- Maintain up-to-date knowledge of Bullhorn products, solutions and technology stack; capable of articulating business value
- Drawing insight and themes from customer feedback, raising awareness to product teams and others in the organization for potential product roadmap opportunities
**This role is a fit for you if**:
- You have 2+ years in a client-facing role, managing a portfolio of customers ranging in size and scope
- You have excellent problem-solving skills, with a track record of identifying issues, solving them quickly and well, and knowing when to rely on internal resources to assist.
- You are capable of building relationships with clients and internal partners across all levels of the organization
- Have the ability to partner cross functionally to ensure alignment across teams
- You are comfortable working in an environment of high growth, ambiguity and complexity of diverse product lines
- You take strong initiative and have the ability to work in a self-directed environment with a "can do" attitude and growth mindset.
**What we offer...**
- Group Critical Illness, Group Income Protection, Group Life Assurance, Pension, Vision, EAP
- Access to our Discounts and Wellbeing Portal
- Optional from DAY ONE - Private Medical Coverage & Ride to Work Scheme
- Unlimited Vacation
- Full Access to LinkedIn Learning
- Quarterly paid volunteer days
- Lucrative Employee Referral Program (eligible for prior to your first day)
- Career development opportunities up/across Bullhorn
Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.
-
Customer Success Consultant
1 month ago
Remote, United Kingdom Tribal Group Full time**About the role** We at Tribal, the EdTech global leaders, are seeking to recruit a new senior level opportunity for a Customer Success Consultant providing a first-class service to our Higher Education customer base. As Customer Success Consultant you will be tasked with managing customer relationships and proactively managing the maintenance of a high...
-
Customer Support
1 month ago
Remote, United Kingdom Tribal Group Full timeRemote, UK £32,000 to £35,000 Per Annum About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing...
-
Customer Success
5 days ago
Remote, United Kingdom Anima Full time**About Anima** At Anima, we're building the next generation care enablement platform for healthcare teams. You'll be building a product that saves lives; multiple Clinical Engineers (ex-MDs and fullstack SWEs) quit lucrative medicine jobs to join Anima for that very reason! Our ambition is to be the OS for all of healthcare and life sciences, through a...
-
Customer Advisory Consultant
1 month ago
Remote, United Kingdom Tribal Group Full time£36,000 - £42,000 Remote, UK About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning...
-
Executive Search Consultant
18 hours ago
Remote, United Kingdom Higher Success Ltd Full time**Executive Search Consultant** My client is looking for a 2 remote Executive Search Consultants to join their team. **The role**: - Hiring senior and exec levels on retained search methodology for International Saas businesses. - You will be working independently on the entire search process to support clients. - Average deal values £50K - You will be...
-
Client Success Executive
4 weeks ago
Remote, United Kingdom Zolutions.IO Full time**Client Success Executive - Remote in Northern Ireland, 25hrs per week** **Must be based in Northern Ireland** **Must be eligible for JobStart program, see " additional information" below** Zolutions.IO is an award wining software development & consultancy company. This is a pivotal customer facing role within a software products promotion environment....
-
Technical Consultant
4 days ago
Remote, United Kingdom Capita Full timeThe post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the Technical Consultancy Solutions Team Leader. You will be responsible for delivering quality technical consultancy to Capita’s housing customers. Customer interaction will...
-
Academic Sales Consultant
4 days ago
Remote, United Kingdom McGraw-Hill Full timeOverviewAcademic Sales Consultant - South and South West EnglandWorking as part of our very successful Northern European Sales team, we have an opportunity for a motivated, driven, and learning-focused Academic Sales Consultant. We are seeking an individual who will liaise with academics at Higher Education institutes daily, via face-to-face meetings,...
-
Academic Sales Consultant
4 days ago
Remote, United Kingdom McGraw-Hill Full timeOverviewAcademic Sales Consultant - South and South West EnglandWorking as part of our very successful Northern European Sales team, we have an opportunity for a motivated, driven, and learning-focused Academic Sales Consultant. We are seeking an individual who will liaise with academics at Higher Education institutes daily, via face-to-face meetings,...
-
Intune Consultant
4 weeks ago
Remote, United Kingdom Dynamic Search Solutions Full timeJob Title - **Intune Consultant** Work Environment - **Home Based/ Remote - Some travel to client site is required.** Salary - **£55,000 - £65,000/£70,000** **The Company** A UK leading, IT Solution and Service Provider are looking for an Intune Consultant to join their business on a remote and home-based basis. The business offers Microsoft Cloud...
-
Energy Consultant
17 hours ago
Remote, United Kingdom Green Talent Solutions Ltd Full timeJob description **Energy Consultant** **Do you want to work for a company that understands work/life balance?** **Do you want to work from home?** **Do you want to be able to progress with a small but growing company?** **Do you want to be paid for every sale?** **PACKAGE**: - SALARY: £28k-£40k plus uncapped commissions and you get paid on...
-
Jira Consultant
1 week ago
Remote, United Kingdom Evelon Full timeEvelon is seeking a skilled and experienced Jira Consultant to join our team. As a Jira Consultant, you will be responsible for providing expert guidance and support in implementing and optimizing Jira, a popular project management and issue tracking tool. Your primary focus will be to collaborate with clients to understand their requirements, configure Jira...
-
Fundraising Consultant
1 month ago
Remote, United Kingdom Charity Fundraising Ltd Full timeJob description A rare and exciting opportunity to support the fundraising and strategic development of a wide range of Charities in the UK, as part of a friendly and supportive consulting team. Charity Fundraising Ltd provides a comprehensive range of fundraising and strategic consultancy services to Charities and other not-for-profit organisations....
-
Pre-sales Consultant
4 weeks ago
Remote, United Kingdom Bryan & Co Associates Full timeRole: Pre-Sales Consultant Location: Nationwide (Remote) Type: Permanent **Salary**: Competitive (Depending on experience) Well known and one of the leading players in the industry, an integrated Telecommunications company is seeking a Pre-sales Consultant to contribute to the already established success of the business. Providing innovative technology...
-
Entry Level Technical Consultant
1 month ago
Remote, United Kingdom Pazikas Group Ltd Full time**Entry Level Technical Consultant** **Entry-Level Technology Consultant** We are a Technology Consultancy committed to providing our employees with great opportunities. Our approach is a fresh take on engaging with both our employees and with our customers and we encourage our staff to think outside the box, unconventionally, and challenge the status...
-
Hcm Implementation Consultant
1 month ago
Remote, United Kingdom IRIS Full timeAre you an experienced Software Implementation Consultant or a software professional looking for an exciting new challenge? Are you passionate about delivering the best in user experience for customers? Driven by people getting the most out of software solutions to its maximum potential? We may well have the challenge for you. You will be Joining our...
-
Syspro ERP Consultant
6 days ago
Remote, United Kingdom HIT Technology Full time**Company & Opportunity Summary** HIT Technology is an established provider of software solutions to manufacturing and distribution companies, specialising in SYSPRO ERP software (for whom the company is an Authorised Solutions Partner) and other value-adding products that integrate with SYSPRO. The company provides consultancy, support, implementation and...
-
Grc Consultant
1 month ago
Remote, United Kingdom IT Governance Ltd Full timeAre you a management systems professional looking for an exciting and challenging new role? An opportunity has arisen for a client-facing management systems consultant to join our expanding governance, risk and compliance (GRC) consultancy practice. Our consultants lead and support a wide range of clients across the public and private sectors in the UK and...
-
Technical Implementation Consultant
4 days ago
Remote, United Kingdom The HR Dept Full time**Technical Implementation Consultant** Compensation Package: £40K to £45K DOE Location: Remote with some UK & International Travel Hours: Full Time Permanent Holiday: 28 Days Inc. BH Additional Benefits: Pension **Company Overview**: Established in 2007 as a Reseller of cloud-based Asset Management Systems. We sell, implement and support cloud-based...
-
Vocational Rehabilitation Consultant
2 days ago
Remote, United Kingdom Unum Full timeJob Posting End Date: May 17Who are we?We are Unum â one of the UKâs leading employee benefits providers.Weâve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.With a Fortune 500, US parent company, weâre part of highly successful global...