Customer Support
3 weeks ago
Remote, UK
£32,000 to £35,000 Per Annum
About Tribal
Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
The role
Working across an ever expansive EMEA region, you will work with long term customers, as well as supporting with the implementation and support for new ones. This brand new Customer Support & Success Consultant opportunity will be ideal for anyone looking to work in a high growth environment, where delivering exceptional service will be rewarded with great learning and career development.
The person
You will have practical experience working within a higher education setting and/or with HE customers working within a technology/SaaS business role.
You will put the customer first in all your dealings, and be able to provide knowledge, empathy and a proactive approach to creating a pragmatic solution.
Experience working with a high volume of customer queries & requests; managing these in a timely and effective manner.
Maintain high administrative standards for record keeping both for internal and external customer needs; in line with ISO & GDPR standards.
A highly organised individual; with a maintenance for quality standards
What can Semestry & Tribal Group offer me?
This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world-class, and we believe we give our teams the tools and environment to become world-class individuals too.
Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits:
25 days (+ bank) holidays & buy-sell scheme, PMI, Life Assurance, Health Cash Plan & Electric Car Scheme
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