Customer Support and Operations Coordinator

3 weeks ago


Remote, United Kingdom Access Floors Distribution Full time

**About us**

Access Floors Distribution (AFD) is a leading supplier of Raised Access Floor & Hollow Floor Systems within the UK Construction industry. Our company is dedicated to providing high-quality Raised Floor / Hollow Floor solutions to our clients, supporting projects of various scales with our expertise and high level of customer service.

As a Customer Support and Operations Coordinator at AFD, you will play a vital role in ensuring seamless communication between our company, customers, suppliers, and hauliers with high levels of effective communication and customer service.

Some of the responsibilities will include:

- Processing purchase orders
- Arranging site deliveries
- Managing ongoing projects
- Ensuring stock levels are maintained
- Invoicing
- General operational co-ordination
- Your responsibilities encompass a wide range of tasks, focussed around customer service and general operational coordination.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Exceptional oral and written communication abilities.
- Proficiency in operations management and a track record of delivering outstanding customer service.
- Administrative proficiency, including scheduling and organisation.
- Familiarity with Apple MacOS software & database management.
- Previous experience in the construction, flooring or Raised Access Flooring industry is advantageous.
- Capability to work independently and remotely, demonstrating self-motivation and accountability.

**Salary**: From £29,570.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Flexitime
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Experience**:

- customer service: 1 year (preferred)
- Construction Related: 1 year (preferred)
- Raised floor or flooring specifically: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Remote

Expected start date: 21/03/2024



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