Customer Service Executive

2 months ago


Remote, United Kingdom Alamy Full time

**Do you thrive in a customer service environment? Are you ready to jump into a new role and make an impact?**

Join Alamy as their CS Executive and really put your skills to the test.

This role can be home based anywhere in the UK and does involve working shifts between 08:00-23:00.

**What you can expect to be doing...**
- Updating client records in CRM and Salesforce.
- Working with our Contributors and Content Team to manage release enquiries.
- Supporting our customers with questions about pricing, downloading images, copyright, and image quality.
- Issuing credit notes, invoices, and raise credit limits.
- Dealing with any complaints and escalating where necessary.
- Providing training and mentoring to new members of the team.

**What skills you'll need...**

Confident and motivated when working with customers.
Highly organised.
Comfortable working in a team and independently.
Self-motivated.

**What experience you'll need...**
- Previous experience in a customer service role.
- Good written and verbal communication skills.
- Good judgement and decision-making skills and comfortable working to deadlines
- Familiarity with customer management systems, such as Salesforce.

**Benefits**
**...**
- 5 weeks holiday in addition to 8 public holidays (pro-rated for part time employees)
- Holiday purchase scheme
- Ad-hoc homeworking
- Enhanced pay for maternity, paternity and adoption leave
- Cycle 2 work scheme
- Company Pension
- Life Assurance
- Training & development
- Recruitment referral scheme
- PA Media Group awards
- Employee Assistance Programme
- Wellbeing Day

**Inclusion**

**Why wait?



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