Customer Service Executive
1 week ago
**Job Title**: Remote Call Centre Executive (Weekends Only)
**Location**: Remote (Work from Home)
**Company**: UKCC
**Job Type**: Part-Time (Weekends Only)
4-20 hrs per week.
**Schedule**:Weekends only
Day shift
Night shift
Evening shift
Overtime
We are seeking a motivated and experienced call centre representative to work remotely on weekends only. In this role, you will be responsible for handling inbound calls, outbound calls, escalations, addressing customer inquiries, resolving issues, and providing outstanding service to our clients. This is a great opportunity for individuals with previous call centre and remote work experience.
**Responsibilities**:
- Answer inbound calls and respond to customer inquiries in a professional and friendly manner, within the expected timeframe.
- Make outbound calls depending on specific client requirements.
- Resolve customer issues efficiently and effectively.
- Provide accurate information and guidance to customers.
- Follow complex scripts precisely.
- Actively listen to and understand the customers' needs.
- Maintain a positive and professional demeanour in all interactions.
- Document customer interactions and follow up as needed.
- Resolve customer complaints or issues by investigating problems and finding appropriate solutions.
- Conduct data entry to update scripts and maintain accurate workflow.
- Collaborate remotely in an effective manner with team members to ensure excellent service delivery.
**Requirements**:
- Previous experience in a call centre is required. _(2+ years minimum)_
- Excellent customer service skills are required for this position. _(3+ years minimum)_
- Educated to GCSE level or above.
- Proven experience working remotely or from home.
- Excellent phone etiquette, listening skills, verbal, and written communication skills.
- Proficient in data entry with attention to detail and accuracy
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Ability to communicate effectively in English.
- Access to a reliable internet connection and a quiet workspace.
- Flexibility to work weekends only.
**IT Requirements**:
- Own PC or Laptop able to connect to the Internet.
- Good quality Headset/Microphone to make and receive calls.
- Excellent Broadband service.
**Please note our systems are not compatible with Google Chrome Book**
**Benefits**:
- Competitive hourly wage at £12 per hour.
- Remote work opportunity.
- Training and ongoing support.
- Opportunities for growth and advancement.
- Friendly and supportive team environment.
**Job Type**: Part-time
Pay: £12.00 per hour
Expected hours: 4 - 20 per week
**Benefits**:
- Work from home
Schedule:
- Day shift
- Every weekend
- Night shift
- Overtime
- Weekends only
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- call centre: 2 years (required)
- Customer service: 3 years (required)
Work Location: Remote
Reference ID: 111111
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