Correspondence/customer Service Specialist
2 weeks ago
**Key Responsibilities**:
- Regularly check systems for proper functionality and notify clients if everything is running smoothly.
- Identify and escalate any system issues or concerns to the management team and assist in resolving problems as needed.
- Attend our company-wide meeting on Thursdays at 3 pm regularly, to stay updated on important information and contribute to team discussions.
- Maintain accurate records of client interactions, including noting any feedback or suggestions for improvement.
- Collaborate with other team members to ensure a seamless client experience.
- Maintain a high level of professionalism and confidentiality in all communications.
- Demonstrate a strong ability to work independently and manage time effectively, as this is a remote position.
- Be able to work flexibly, includes some weekend work.
**Requirements**:
- Excellent written and verbal communication skills.
- Strong organisational and time-management skills, with the ability to handle multiple tasks simultaneously.
- Ability to work autonomously and take initiative in problem-solving.
- Proficiency in computer and internet navigation, as well as basic knowledge of office software programs.
- Flexible availability on weekends and some weekday hours, with the understanding that the role's primary focus is on weekend work.
- Attendance at the weekly company-wide meeting on Thursdays at 3 pm.
- Previous experience in customer service, administration, or a related field is preferred but not required.
**Benefits**:
- Work-from-home position, offering flexibility in scheduling and the ability to work around other commitments.
- Comprehensive training provided, ensuring that you are well-equipped to succeed in the role.
- Opportunity to join a supportive team in a growing company.
- Gain valuable experience in client communication, customer service, and system monitoring.
**Job Type**: Part-time
**Salary**: £21,000.00-£22,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Day shift
- Weekend availability
Application question(s):
- As this role is working from home, do you have a reliable internet connection?
**Education**:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Reference ID: CSS/MET
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