Homebased Customer Service Advisor

1 month ago


Remote, United Kingdom Capita Full time

Location: Homebased

**Salary**: £19,371 per annum

Hours: Full-Time - 37.5 hours per week,

Shifts: Fixed shifts across Monday - Friday between 9am - 8pm, Saturday between 9am-4:30pm

Contract: Permanent

Start date: Jan 2023

As a customer service advisor, your role will be all about helping people, providing great customer experience, and leaving a lasting impression. You could be helping customers with a range of queries, depending on the client you’re assigned to, ranging from the straightforward to the complex. The most important thing is that you’re there to help, and that customers feel supported by you each and every day. As you develop in the role, you’ll gain an in-depth knowledge of the products and services on offer, and we’ll give you all the training you need to know how to communicate this in lots of different ways, so the customer gets all the information they need. You may not have all the answers, and that’s okay, as you’ll have a friendly team around you who are always there to help.

For us, better begins with you. We have ambitious plans for the future, using advanced technology to go beyond just making customers happy, finding the answers and solutions that leave them feeling positive, well-informed, and able to get on with their day. And we’re dedicated to making sure our colleagues—the ones who make ‘better’ happen—have the skills and confidence to wow customers while excelling in their careers. We’ll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go, at a pace that suits you.

**Job title**:
Homebased Customer Service Advisor

**What you'll be doing**:

- Providing excellent customer service with a key focus on doing the right thing for each customer
- Listen to each customer as an individual, to understand their circumstances and deliver solutions that meet their needs
- Identifying vulnerable customers and adapting approach, providing additional support when required
- Handling escalated customer queries with empathy and integrity, logging accurately

**What we’re looking for**:

- Someone who takes ownership of customer issues, solves problems with a focus on helping people
- Confident and the ability to communicate clearly and effectively
- A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
- An understanding or ability to learn about the different processes within a contact centre environment
- Excellent verbal and written skills
- Ideally, experience working within a customer service environment.
- A quiet and private space to work from at home with a strong Wi-Fi connection

**About Capita Experience**

**What’s in it for you?**
- A competitive salary of £19,371
- 22 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Pension scheme and a childcare scheme
- Monthly incentive scheme
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You’ll get the chance to follow your chosen career path anywhere in Capita. Y ou’ll be joining a network of 55 ,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your caree r, and we’ll provide the support you need to do just that. Our p urpose is to create a better outcome for you.

**What will happen next**:

- You will be invited to a video interview with a member of the recruitment team

**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Home-Based - GBR
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent


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