Working at Home Customer Service Advisor
1 month ago
Working at Home Customer Service Advisor - Financial Services
Req ID#: 143344
Location:
UK Remote, any Location, GB
Category: Operations
Custom Field 4: Kallidus
Required Language
English
Employment Type
Full time
Contract Type
Permanent
Description
About Foundever TM
FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Working at Home Customer Service Advisor - Financial Services
Our client provides unsecured lending to retail and .com (ecommerce) partners. The lending is typically related to mobile phones and other electrical goods. The client, manages the complete loan lifecycle from onboarding, credit scoring, payments, and collections.
Main duties and responsibilities
Come and work for us in a multilingual, fast paced environment, where most speak two languages. You will be the first point of contact for customers and stores who have questions or problems with setting up or managing loans through a variety of different mediums, social media platforms, email, calls and chats.
Main duties and responsibilities include:
- Providing clear and excellent customer service to customers
- Dealing with queries relating to loan agreements, payments including direct debits
- Listening to customers and understanding their needs in order to provide solutions, whilst ensuring the right outcome for all
- Supporting customers to register and utilise the self-service portal including promoting the benefits
- Ensuring vulnerable customers are identified and supported appropriately
- Responding to all customer enquiries within given timescales, efficiently, effectively and accurately
- Being the first point of call for customer complaints to make sure that they're treated fairly and that customers can share their thoughts and concerns
- Taking ownership of issues and liaising with the client and internal Operations teams to resolve
- Demonstrating an ability to troubleshoot, analyse and identify solutions working as part of a team
- Using your own initiative to decide if a problem/query should be escalated to a Team Leader
- Developing and maintaining a full knowledge of client processes and procedures
- Responsible for maintaining and updating customer records within the CRM tool
- Achieving daily/weekly/monthly targets
- Identifying ideas for improvements.
Role Requirements
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
- Fluent in English
- Previous experience in Customer Service, preferably in the Financial Services industry
- An empathic listener who can connect via telephone
- Excellent communication skills & ability to communicate at all levels
- Strong sense of ownership and drive to go the extra mile to solve an issue
- Proactive problem solver with a sense of urgency and responsibility
- Good organisational skills with the ability to multitask and prioritise
- Commitment to a high level of accuracy with excellent attention to detail
- Ability to work on own initiative and under pressure to achieve deadlines
- Basic knowledge of Microsoft Suite
- Ability to navigate multiple systems
- Strong numeracy and literacy skills
- Flexibility.
Hours Monday to Saturday 9:00 to 18:00. ** Candidates must be flexible for shifts around these hours.
What we can offer you
- 37.5 hours contract
- 2 weeks training
- Learning and Development courses
- Career opportunities within the account
Subject to Disclosure Scotland background check and credit check.
Job Segment: CRM, Electrical, Financial, Customer Service, Engineering, Technology, Finance
We have other current jobs related to this field that you can find below
-
Home Working Customer Service Advisor
4 weeks ago
Remote, United Kingdom First Customer Contact Ltd Full time**Who Are We?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, Trans Pennine Express and Avanti West Coast) and our open access operator (Hull Trains & Lumo). We operate all types of passenger railways - intercity, commuter, regional and...
-
Working at Home Customer Service Advisor
4 weeks ago
UK Remote, United Kingdom Foundever Full timeWorking at Home Customer Service Advisor - Financial Services Req ID#: 143344 Location: UK Remote, any Location, GB Category: Operations Custom Field 4: Kallidus Required Language English Employment Type Full time Contract Type Permanent Description About Foundever ™ Foundever™ is a global leader in the customer...
-
Customer Service Representative
2 weeks ago
Remote, United Kingdom The Recruitment Source Full timeWe’re recruiting for Customer Service Advisors (working fully from home) to earn up to **£22,000 **per annum. **Customer Service Advisor benefits**: - Full training provided to prepare you for the role - with clear career progression opportunities. - Regular incentives - with some pretty great prizes. - Sales bonuses - each month you’ll get the chance...
-
Customer Service Representative
4 weeks ago
Remote, United Kingdom The Recruitment Source Full timeWe’re recruiting for Customer Service Advisors working fully remote from home. Career progression and flexible shifts available. **Customer Service advisor benefits**: **Up to 6% contributory pension scheme** A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health...
-
Customer Service Advisor
4 weeks ago
Remote, United Kingdom Jomo People Ltd Full timeWe’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...
-
Customer Service Advisor
6 days ago
Remote, United Kingdom Jomo People Ltd Full timeWe’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...
-
Remote, United Kingdom Foundever Full time**Required Language** Italian **Employment Type** Full time **Contract Type** Permanent **Description** **About Foundever ??** **Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our...
-
Customer Collections Advisor
3 weeks ago
Remote, United Kingdom Sigma Connected Full time**Hello current and future Customer Service Advisors! Is your New Year’s resolution to join a company that don’t just** **_say _** **they have a ‘good culture’ they actually have a** **_ great_** **one?** **The Opportunity**: - ** Your title**:Customer Collections Advisor - ** Your hours**:8am-8pm Monday - Sunday - ** Where you work**:From your...
-
Sales Advisor
3 weeks ago
Remote, United Kingdom CCA Recruitment Full time**Sales Advisor - Remote / Homebased** **Location**:Remote Working - Home Based (WFH) **Contract**:Permanent, Full Time **Salary**:£22,000 base salary & up to £700+ bonus per month on average + other campaign benefits! **Hours**: 37.5 per week **Shifts**: Monday - Friday - **No weekends!** Rota basis: Early shifts are Mon 10am - 6.30pm, Tues - Thurs...
-
Customer Service Advisor
4 weeks ago
Remote, United Kingdom minicabit Full time**Job Title**: Customer Service Advisor **Reporting to**: Head of Operations **Who we are** minicabit is the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12...
-
Customer Service Advisor
3 weeks ago
Remote, United Kingdom Serco Full timeAs a Customer Service Advisor you’ll be the first point of contact for one of our public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns - and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as...
-
Customer Service Advisor Part Time
3 weeks ago
Remote, United Kingdom Pets at Home Full time**12 Week Fixed Term** **Part Time Hours**: 30 Hours per Week **Hours of Work**: Monday to Friday 9am - 8pm Saturday 9am - 7pm Sunday 9am - 6pm Applicants must be able to work a 2-weekend shifts out of 4 **Interview**:Please note we are moving at pace with this role, and will be looking to interview by Friday 21st June. **Location**:Remote...
-
Weekend Customer Service Advisor
2 weeks ago
Remote, United Kingdom Synergy Recruitment Ltd Full time**Are you looking for a Working from Home/ fully remote position?** **Do you have commitments in the week, and want a weekend role, but don’t fancy standing behind a bar?** **Then look no further!** We are recruiting a Weekend Customer Service Advisor for our client. The company are based in Macclesfield and you would need to be available for training...
-
Customer Service Advisor
3 weeks ago
Remote, United Kingdom Premium Credit Limited Full time**Customer Service Advisor** - Remote working - Competitive salary of up to £23,300 - A workplace pension scheme - 3 weeks training, coaching and mentoring, continual support and opportunities for internal progression - 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays) - Support and investment in your personal...
-
Customer Advisor
4 weeks ago
Remote, United Kingdom Robert Heath Heating Ltd Full time**Job description** **Robert Heath Heating **One of the UK’s Leading Social Housing Gas Contractors has an opportunity for a motivated individual to join our Customer Service Team (Home based). As a customer service advisor, your role will be dealing with incoming calls for repairs & servicing of heating systems for customers in the social & supported...
-
Customer Service Advisor
4 weeks ago
Remote, United Kingdom Robert Heath Heating Ltd Full time**Robert Heath Heating **One of the UK’s Leading Social Housing Gas Contractors has an opportunity for a motivated individual to join our Customer Service Team (Home based). As a customer service advisor, your role will be dealing with incoming calls for repairs & servicing of heating systems for customers in the social & supported housing sector. **The...
-
Customer Service Advisor
3 weeks ago
Remote, United Kingdom Mystery Away Days Full time**About Mystery Away Days**: Mystery Away Days is an innovative travel service that delights football fans by sending them on surprise trips to different cities across Europe to enjoy a random football game. We're passionate about creating unforgettable experiences and ensuring every detail is perfectly planned for an exhilarating adventure. **The...
-
Work From Home Telesales Advisor
5 days ago
Remote, United Kingdom Proactive Solutions Group Ltd Full timeWork From Home Charity Fundraiser / Telesales Advisor You will need recent call handling, outbound telesales or fundraising experience for the position. You will need a decent laptop or computer and (call centre type) headset with a microphone to commence this position along with a decent broadband connection. Work From Home Charity Fundraiser / Home...
-
Customer Service Advisor
4 weeks ago
Remote, United Kingdom Mercer Full time**Customer Service Advisor - Chichester / Edinburgh / Remote** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. **What can you expect?** - To join a professional yet fun, friendly and welcoming customer service centre - Excellent on the job training and support including 5 week training course with...
-
Customer Service Advisor
4 weeks ago
Remote, United Kingdom Evolution Funding Full time**We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...
