Customer Collections Advisor

2 weeks ago


Remote, United Kingdom Sigma Connected Full time

**Hello current and future Customer Service Advisors Is your New Year’s resolution to join a company that don’t just**
**_say _**
**they have a ‘good culture’ they actually have a**
**_ great_**
**one?**

**The Opportunity**:

- ** Your title**:Customer Collections Advisor
- ** Your hours**:8am-8pm Monday
- Sunday
- ** Where you work**:From your home
- ** Your salary**: £20,211 rising to £20,670

**What’s in it for you (apart from joining an all-round fabulous place to work) **
- 8am-8pm Monday
- Sunday
- Working from the comfort of your own home
- Real career development opportunities
- 22 days holiday (and bank holidays)
- Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Joining a diverse and inclusive workplace
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work
- And much more

**What you’ll do and be part of**
- Update Customer details to reflect payments, invoices, and bills
- Ensure service and quality in line with current KPI’s
- Able to Adapt Communication style in order to meet customers needs and understanding
- Deliver and maintain a high quality service to all customers as priority
- Works well within a team and is able to support, communicate and share best practice well with peers
- Communicate clearly and simply both written and verbally
- Handle objections in a precise manner to ensure full understanding and clear communication to the customer
- Takes ownership to seek a positive resolution to any issues, but can escalate a problem if necessary
- Update systems accurately with relevant information
- Able to get to the bottom of issues quickly and efficiently in order to provide solutions and answers
- Seeks feedback and volunteers for tasks to gain new experiences
- Challenge existing methods where appropriate to ensure the customer receives an improved service

**What will you bring?**
- You’ll bring your passion for customer service and working as part of a team
- You’ll love working with people, interacting with people and being challenged by people
- You’ll be inquisitive by nature and have a keen eye for resolving data issues
- You’ll use great communication skills to get the best from a situation
- You’ll love learning, and take every opportunity to have feedback and use it to improve
- You’ll be organised and able to manage your own time and workload
- You’ll enjoy the challenge of working to targets and seeing your performance improve
- You’ll be comfortable using a PC and speaking over the phone

**Who are We? Sigma, part of the Digicall Group**

Our business revolves around Business Process Outsourcing - we help run business’s more effectively and efficiently by taking responsibility for various processes.

You can find out more about us here: About us - Sigma Connected

**What is our Mission Statement?**

Our mission is To improve everything Always We do this by living our four Core Values that help drive our behaviours and what our brand stands for:
Always Learning - because the more we learn the more we achieve

Always Adapting - because flexibility creates opportunity

Always Together - because we are part of our community, not apart from our community

Always Better - because we do more

Sigma Financial Group is committed to promoting a diverse and inclusive workplace. We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.

We are proud to be a disability confident committed employer and a member of the mental health charter. Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

**What’s next?


  • Collections Advisor

    2 months ago


    Remote, United Kingdom Takepayments Ltd Full time

    **About the role**: As part of our Collections Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments. You will be compassionate, empathetic and confident. **Benefits of being our Collections Advisor**: - £20,000 basic...

  • Collections Advisor

    1 week ago


    Remote, United Kingdom Takepayments Ltd Full time

    **About the role**: As part of our Collections Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments. You will be compassionate, empathetic and confident. **Benefits of being our Collections Advisor**: - £23,000 basic...

  • Collections Advisor

    4 weeks ago


    Remote, United Kingdom Jomo People Ltd Full time

    Fancy working for a company voted “Best Workplace for Wellbeing” in 2023? This award winning financial services company who are certified a “Great Place to Work” are on the look out for experienced collections advisors to join their super friendly and supportive team on a fully remote basis. You’ll enjoy a host of company perks, the opportunity...

  • Collections Advisor

    2 weeks ago


    Remote, United Kingdom Baysfield Recruitment Ltd Full time

    **Position Overview** My client provides cash flow and risk management solutions to SME and corporate businesses as well as banks, independent lenders and Insolvency Practitioners from across the UK and Europe. Comprising of commercial finance brokerage, debt collection agency and risk management experts, collectively they have helped thousands of...


  • Remote, United Kingdom First Customer Contact Ltd Full time

    **Who Are We?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, Trans Pennine Express and Avanti West Coast) and our open access operator (Hull Trains & Lumo). We operate all types of passenger railways - intercity, commuter, regional and...


  • Remote, United Kingdom Capita Full time

    Customer Service Collections Advisor **Salary**: £20,663 per annum Wide ranging discounts on retail, health & wellbeing, travel, technology and much more! Location: Homebased Hours: Full-Time - 40 hours per week. Contract: 12 month fixed term contract As a Customer Service Collections Advisor, you will join Capita as part of our Southern Water client...

  • Debt Collections Agent

    2 months ago


    Remote, United Kingdom Takepayments Ltd Full time

    **About the role**: As part of our Collections Team, you will be working on inbound and outbound calls, speaking with our customers and managing high volumes of accounts that are in arrears, with the aim of recovering outstanding payments. You will be compassionate, empathetic and confident. **Benefits of being our Collections Advisor**: - £20,000 basic...


  • Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...

  • Customer Advisor

    2 weeks ago


    Remote, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Advisor **Location**: Remote **Salary**: £21,316.05 **Contract**: Full-time, permanent **Hours**: 36.25 hours per week, Monday to Friday shifts between 9am and 6pm Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and...

  • Customer Advisor

    3 days ago


    Remote, United Kingdom The AA Full time

    Company description:Job Title: Customer AdvisorLocation: RemoteSalary: £21,316.05Contract: Full-time, permanentHours: 36.25 hours per week, Monday to Friday shifts between 9am and 6pmSolution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always...

  • Collections Agent

    2 months ago


    Remote, United Kingdom Capita Full time

    New Year, New Career? No weekends? No evenings? No problem - this role is Monday to Friday, 9am - 530pm. We will also chuck in all Public Holidays off too! Do you want a job where you finish each day knowing that you have made a difference in someone’s life? Do you want to work in an established specialist team where the focus is our customer & getting...


  • Remote, United Kingdom Certas Energy UK Limited Full time

    We are looking for a Home-Based Customer Service Advisor based in the Yorkshire area to join our team working 37.5 hours per week. Although this role is Home-Based you will be required to attend our Castleford Office for a period of time for your initial training. **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive...

  • Customer Advisor

    2 weeks ago


    Remote, United Kingdom Robert Heath Heating Ltd Full time

    **Job description** **Robert Heath Heating **One of the UK’s Leading Social Housing Gas Contractors has an opportunity for a motivated individual to join our Customer Service Team (Home based). As a customer service advisor, your role will be dealing with incoming calls for repairs & servicing of heating systems for customers in the social & supported...


  • Remote, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £21,541** **Days: 5 days out of 7 including bank holidays, Mon-Sun** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity -...

  • Collections

    2 months ago


    Remote, United Kingdom hiya! Full time

    **What will a typical day look like?** - Reviewing accounts & negotiating resolutions with customers that have fallen behind on payments. - Processing payments and payment extensions. - Providing soft service troubleshooting advice for our products. - Negotiating account resolutions with your customer base. - Working towards key SLA's and KPI's. - Building,...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom CCP Full time

    We are proud to be working with an existing financial services client, who are looking to recruit a passionate Customer Service Advisor. You must be able to demonstrate resilience, integrity, excellence in execution and confidence while speaking to customers about a variety of queries. To be considered for this Customer Service Advisor role, you must have...

  • Collections Agent

    3 weeks ago


    Remote, United Kingdom Huntswood Scotland Limited Full time

    Huntswood is looking for experienced Collections Agents to support a well-known water company working from home. If you have collections experience or excellent customer service skills, and want to start a contract at the beginning of February, then read on. In your role you will be supporting our client with by dealing with customers regarding the payment...