Spanish Customer Service Advisor

3 weeks ago


Remote, United Kingdom Foundever Full time

**Required Language**
Spanish

**Employment Type**
Full time

**Contract Type**
Permanent

**Description**

**About Foundever ??**

**Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??**

**Spanish Customer Service Advisor**

**About the job...**

We are a global house of brands powered by optimism, innovation, and inclusivity. We believe true luxury is a freedom of expression that ignites confidence and authenticity. At Tapestry, anyone from anywhere can have the best idea, and with hard work and dedication, anything is possible.

**The Brands**

Our brands are approachable and inviting and create joy every day for people around the world. Defined by quality, craftsmanship, and creativity, the brands that make up our house give global audiences the opportunity for exploration and self-expression.

**Coach: Defining Modern Luxury**

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

**Kate Spade**

Inspiring Women to Live More Interesting Lives

Known for its crisp colour, graphic prints, and playful sophistication, Kate Spade New York's exuberant approach to the everyday encourages personal style with a dash of incandescent charm. From handbags and clothing to tech, children swear, and home décor, Kate Spade New York's products invite women around the world to live every day uniquely and to the fullest.

**What You'll Do**
- Respond to all customers enquires within given timescales, efficiently and effectively.
- Develop and maintain a full knowledge of client products and
- recognise when a problem or query should be transferred to another department or a more senior member of staff.
- Deal with all correspondence as requested/required.
- Log all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools.
- Meet minimum monitoring criteria and meet and exceed daily/weekly targets.
- Work as part of a team.
- Constantly learn, expand and share your knowledge.

**Skills You'll Need...**
- Native level of English and Spanish
- Experience or aptitude for customer service.
- True team player, no 9-5 mentality.
- Knowledge of Mac/PC, Android and iOS operating systems
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- Strong client facing communication skills
- Strong sense of ownership and drive to go the extra mile to solve an issue
- Ability to troubleshoot problems, research and find answers to client questions
- Ability to work under pressure

**Desirable Skills**
- Previous fashion background or retail experience.
- ECDL qualification an advantage

**Working Hours**
- 5 days from 6 on a rotational basis - Mon - Sat between 09:00 and 20:00.

We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership of the request/problem and providing first touch resolution whenever possible.

If you enjoy building great relationships with customers and can help make your team/department one of the best, this could be just the start of your career with us

**Job Segment**:Customer Service

- **Please wait...



  • Remote, United Kingdom Recruitment Direct Ltd Full time

    **Spanish Speaking Customer Service - remote with going to the office once a month** **Cambridgeshire, England** **£22,000 per year + benefits** Our client based in Cambridgeshire requires Spanish speaking customer service advisors. The role is mainly Monday to Friday with occasional Saturdays. 37.5 hours per week. The interview process will be carried...


  • Remote, United Kingdom Recruitment Direct Ltd Full time

    **Spanish Speaking Customer Service - remote with going to the office once a month** **Cambridgeshire, England** **£22,000 per year + benefits** Our client based in Cambridgeshire requires a Spanish speaking customer service advisor. The contact Centre is open Monday to Saturday between 7am to 8pm and a willingness to work shifts is essential. This role...


  • Remote, United Kingdom First Customer Contact Ltd Full time

    **Who Are We?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, Trans Pennine Express and Avanti West Coast) and our open access operator (Hull Trains & Lumo). We operate all types of passenger railways - intercity, commuter, regional and...


  • Remote, United Kingdom Certas Energy UK Limited Full time

    We are looking for a Home-Based Customer Service Advisor based in the Yorkshire area to join our team working 37.5 hours per week. Although this role is Home-Based you will be required to attend our Castleford Office for a period of time for your initial training. **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive...


  • Remote, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £21,541** **Days: 5 days out of 7 including bank holidays, Mon-Sun** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity -...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom RelocatEU Full time

    **ABOUT RELOCAT**_**EU**_ RelocatEU is a fast-growing tech-enabled temporary housing provider in the relocation industry, founded with by 2 Global Mobility passionate with a simple aim at heart: go above and beyond the call of duty to make a lasting impression on our guests by showing them the highest-level of care, empathy and support during their...


  • Remote, United Kingdom CCP Full time

    We are proud to be working with an existing financial services client, who are looking to recruit a passionate Customer Service Advisor. You must be able to demonstrate resilience, integrity, excellence in execution and confidence while speaking to customers about a variety of queries. To be considered for this Customer Service Advisor role, you must have...


  • Remote, United Kingdom Premium Credit Limited Full time

    **Customer Service Advisor** - Remote working - Competitive salary of up to £23,300 - A workplace pension scheme - 3 weeks training, coaching and mentoring, continual support and opportunities for internal progression - 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays) - Support and investment in your personal...


  • Remote, United Kingdom Serco Full time

    As a Customer Service Advisor you’ll be the first point of contact for one of our public services. Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns - and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as...


  • Remote, United Kingdom Wild Berry Associates London Full time

    We are recruiting for a well known charity platform based in central London. This is an excellent opportunity for an experienced Customer Services Advisor to join this great company on a temp basis. Monday - Friday 9.00 - 17.30 or 9.30 - 18.00 12 week duration Remote working - Providing front-line support for charities - Escalating bugs and fixes through...


  • Remote, United Kingdom minicabit Full time

    **Job Title**: Customer Service Advisor **Reporting to**: Head of Operations **Who we are** minicabit is the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12...


  • Remote, United Kingdom Mystery Away Days Full time

    **About Mystery Away Days**: Mystery Away Days is an innovative travel service that delights football fans by sending them on surprise trips to different cities across Europe to enjoy a random football game. We're passionate about creating unforgettable experiences and ensuring every detail is perfectly planned for an exhilarating adventure. **The...


  • Remote, United Kingdom Mach Recruitment Ltd Full time

    Mach Recruitment are looking for **Customer Service Advisor **for our client in working remotely from anywhere in the UK**.** **Shifts are either 8am - 4:30pm or 9am - 5:30pm** **Responsibilities**: - Represent the company and values of the business and portray a professional and business like image to all customers, potential customers and other people...


  • Remote, United Kingdom Lululemon Full time

    OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK. Who we are We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their...

  • Customer Advisor

    1 week ago


    Remote, United Kingdom The AA Full time

    **Company description**: **Job Title**: Customer Advisor **Location**: Remote **Salary**: £21,316.05 **Contract**: Full-time, permanent **Hours**: 36.25 hours per week, Monday to Friday shifts between 9am and 6pm Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and...


  • Remote, United Kingdom Mercer Full time

    **Customer Service Advisor - Chichester / Edinburgh / Remote** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. **What can you expect?** - To join a professional yet fun, friendly and welcoming customer service centre - Excellent on the job training and support including 5 week training course with...


  • Remote, United Kingdom Evolution Funding Full time

    **We are seeking a proactive and detail orientated Customer Service Advisor to join our team.** Evolution Funding is the largest motor finance broker in the UK. Since 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help...