Customer Success Consultant

2 days ago


Remote, United Kingdom Tribal Group Full time

**About the role**

We at Tribal, the EdTech global leaders, are seeking to recruit a new senior level opportunity for a Customer Success Consultant providing a first-class service to our Higher Education customer base.

As Customer Success Consultant you will be tasked with managing customer relationships and proactively managing the maintenance of a high standard of service to all our HE customers both in UK & Internationally, utilising practitioner experience & knowledge within SITS - Tribal’s student information management system.

Strategically, the Customer Success Consultant will work with senior external stakeholders on short
- and long
- term key objectives; also working as day-to-day point of contact for escalations and general problem solving matters.

A further key requirement of the role will be managing and reporting on data related to the service, with a requirement to present to senior management & C-Suite levels of audience on occasion.

**The person**

Established knowledge & experience using SITS (this will be an essential part of the role)

Practical experience from a company/organisational background within Higher Education

Produces a high standard of work, with experience achieving successful outcomes aligned to overall organisational objectives

The ability to think strategically as well as operationally day to day

A confident individual and strong relationship builder

**What can Tribal offer me?**

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.


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