Senior Seller Success Executive

4 weeks ago

Remote, United Kingdom OnBuy Full time

**Who are OnBuy?**

OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.

We have recently been named one of the UK's fastest-growing tech companies in Deloitte's Technology Fast 50 for the third year in a row (as well as 'Fastest-Growing Tech Business in the South West').

All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed.

**Working at OnBuy**:
We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving.

At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard.

We are a close team, who have the opportunity to learn and grow as OnBuy evolves. We work in a flexible way, meaning we can prioritise our health and relationships, but when we are working, we graft.

The Senior Seller Success Executive (B2B) is a crucial client-facing role responsible for ensuring the ongoing success and growth of our top e-commerce seller accounts. This position manages the end-to-end customer journey from onboarding to adoption, retention, and expansion.

**Account Management**:

- Develop and execute account management strategies to drive product adoption and revenue growth
- Serve as a trusted advisor and strategic partner to a portfolio of VIP seller accounts
- Conduct quarterly business reviews to ensure client success and identify expansion opportunities
- Monitor account health and performance metrics and take actions to mitigate churn risks
- Collaborate with cross-functional teams to resolve any technical blockers or escalated concerns

**Seller Enablement**:

- Act as an evangelist for the platform's product roadmap and capabilities
- Provide consultative guidance on e-commerce best practices related to merchandising, marketing, operations, etc.
- Deliver training and certification programs to ensure sellers leverage the platform optimally
- Collect feedback to enhance the overall seller experience and support resources

**Revenue Expansion**:

- Drive revenue growth from the managed book of business through advertising upsells, cross-sells, and renewals
- Implement targeted campaigns and promotions to boost consumption of the product suite
- Identify expansion opportunities into new product lines, sales channels, and regions for sellers

**Requirements**:

- Bachelor's degree or equivalent experience is desirable
- 5+ years of Seller/Client Success, Account Management, or relevant consultative sales role
- Excellent communication, presentation, and client-facing skills
- In-depth knowledge of e-commerce technologies, merchandising, advertising, marketing, and operations
- Ability to build trusted partnerships and navigate complex client environments
- Data-driven, with solid business acumen and consultative problem-solving skills
- Entrepreneurial mindset with a passion for exceeding client expectations
- Ability to multi-task and perform in a fast-paced, rapidly evolving environment

**Benefits**

The salary range on offer for this role is £35,000 - £40,000 per annum, depending on experience.

In return for helping us to grow, we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.

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