Head of Specialist Consulting

3 months ago


Remote, United Kingdom The Ardonagh Group Full time

**Head of Specialist Consulting - Remote - ARDVR866163**

Are you a customer centric, results focused individual? We have an amazing opportunity for you to lead the income growth of our specialist consulting team within Towergate Health & Protection part of The Ardonagh Group.

**So, what does the role of Head of Specialist Consulting here involve?**

As our Head of Specialist Consulting, you will be responsible for the delivery of profitable income growth through management and leadership of the Specialist Consulting Team to convert new sales opportunities for high value SME/Mid-Corporate clients. The leading, coaching and mentoring of the Specialist Consulting Team to retain and develop existing key client accounts through the delivery of high standards of specialist consultancy, excellent customer service, and bespoke customer propositions and initiatives. You will work closely with the company’s Marketing team to develop its customer proposition for large SME and Mid-Corporate customers, as well as managing relationships with insurance and health & wellbeing providers to deliver high quality outcomes.

**Key Role Accountabilities**:

- This is an overview and not an exhaustive list of responsibilities._
- New Business and Renewal Income through the Specialist Consulting Team
- Customer satisfaction, as measured by internal customer satisfaction surveys and Investors in Customers surveys (or equivalent external measures)
- Relationship Management of high value Key Accounts at a strategic level
- Working closely with our sister company, Towergate Insurance Brokers, to deliver incremental revenue growth.
- Performance management of the Specialist Consulting Team to deliver high quality customer outcomes as defined and measured by the company’s business standards monitoring regime.

**What are we looking for in a Head of Specialist Consulting**:
You will have proven skills in, and be able to provide examples of:

- SME and Mid-Market / Corporate Private Medical Insurance line management experience
- Successfully leading and coaching teams within span of control to deliver new business and retention targets.
- Successful management of key external distribution relationships
- Successful management of key corporate client relationships
- People management, including leading through change, and understanding of disciplinary and grievance procedures.
- Contract negotiation, such as Customer Fee Agreements, insurer TOBAs or distribution partner agreements (Introducer Agreements)
- Supporting proposition development, in respect to products, services and/or client servicing propositions.
- Commercially minded, with an understanding of how to balance competing business requirements (revenue growth vs cost control and profitability)
- Capable of leading, coaching and mentoring experienced, highly capable, and confident Sales Consultants
- Capable of engaging directly with key customer accounts at a strategic level
- A confident public speaker with good presentation skills
- In possession of strong literacy and numeracy skills
- A clear and effective communicator, whether verbally or in the written form, and able to adjust their communication style to suit the audience (customers, staff, management colleagues, senior management)
- Comfortable dealing with senior management within the Health business, and with sales and operational management within Insurers and Distribution Partners

You will be able to demonstrate a strong technical understanding of the following markets:

- Private Medical Insurance (large SME/Mid-Corporate)
- Ancillary products (Cash Plans, Dental Insurance, EAPs)

You will be able to demonstrate a good working knowledge of the following markets:

- International PMI
- Group Risk
- Business Protection
- General Insurance

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 28 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

**Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.**

LI-NW1

**The Company**

Towergate Health & Protection is an award-winning independent intermediary specialising in health and wellbeing. Our extensive team of expert advisers looks after the health and wellbeing needs of more than 15,000 businesses and around 50,000 individual customers across the world.

We have an ambition to be the UK healthcare intermediary of choice, and that ambition can only be realised if we constantly challenge ourselves to make things better for our clients. We’re always happy to hear from peopl


  • Head of Quality

    5 months ago


    Remote, United Kingdom Stephen James Consulting Full time

    Stephen James Consulting are looking to recruit for a Head of Quality, this newly created national role will provide strategic direction and oversight to this expanding care group. The Head of Quality will have ultimate responsibility for driving quality throughout the growing care home portfolio. **You will be responsible for**: - Working with the senior...


  • Remote, United Kingdom Compass Associates Full time

    Head of Specialist Services - Community Learning Disabilities & Mental Health Complex Healthcare - Home £60,000 - £65,000 per annum Hybrid with travel Overview Compass Associates is proud to be partnering alongside a growing private provider for nurse-led complex healthcare in the home. With a sterling reputation in the sector, a ‘Good’ CQC...


  • Remote, United Kingdom Zorba Consulting Ltd Full time

    Implementation Consultant with a Software, SaaS or Technology industry background required to join Customer Success function of this exciting SaaS provider. Their Implementation Consultant’s take charge of guiding new clients of their system from Point of Sale, through system set-up and then go-live. This will include taking the lead or assisting on: -...


  • Remote, United Kingdom Equinox Consulting Limited Full time

    **nit4 ERP Support Consultant (Agresso/Business World)** **Job title**:Unit4 ERP Support Consultant **Salary**: up to £52,000 + benefits (based on experience) **Job type**:Full time/permanent **Location**: Remote with occasional travel **Start date: ASAP** **About Equinox Consulting** We are a specialist provider of business and IT consulting...


  • Remote, United Kingdom Consortia Full time

    **Head of Information Security | Greece, Remote!** Consortia is looking for a seasoned **Head of Information Security **to fortify the security and integrity of our client's financial platforms and safeguard customer funds. In this pivotal role, you'll lead efforts to mitigate cyber threats, manage risk in cloud environments, and bolster operational...


  • Remote, United Kingdom New Chapter Consulting Full time

    PR/006430/RC **Head of International Sales**: We have partnered with a global housewares company. They have a strong NPD pipeline and further plans for global expansion. This is a Head of International Sales position where you will be responsible for driving that growth within export markets. **Job description**: Are you currently Head of International...


  • Remote, United Kingdom The Grounds Care Group Full time

    The Grounds Care Group carry out Grounds Maintenance, Landscape Improvement works, Bulk waste removal, Japanese Knotweed treatments and Winter Maintenance services for multiple clients across the UK. We provide consulting and contracting services on the treatment and removal of the more challenging and damaging invasive plants in both the residential and...


  • Remote, United Kingdom SOCOTEC UK Limited Full time

    **Health & Safety Consultant** This role will be covering the M1 corridor north, Nottingham and above. To support our ambitious growth plans, we have a great opportunity to join our Building and Real Estate Division. SOCOTEC’s Health and Safety Consultancy services provide individual consultants on short-term projects to support specific issues, all the...


  • Remote Nationwide, United Kingdom Mansion House Consulting Full time

    Job DescriptionOperational Resilience Consultant (Banking)Are you an experienced Operational Resilience Consultant looking to contribute to a leading Financial Services Consultancy?Mansion House Consulting Overview:Mansion House Consulting is a recognized IT and Business Consultancy, focusing on Change Management initiatives delivered collaboratively with...

  • Principal Consultant

    4 months ago


    Remote, United Kingdom Towergate Health & Protection Full time

    **Principal Consultant - Remote (South London) - ARD928579** - Car allowance included._ **Are you an experienced PMI Consultant from a broking background with senior field-based experience?** We have an exciting opportunity for a Principal Consultant to join our team working remotely with our clients based in and around South London. As a Principal...


  • Remote, United Kingdom SOCOTEC UK Limited Full time

    To support our ambitious growth plans, we have a great opportunity to join our Building and Real Estate Division. SOCOTEC’s Health and Safety Consultancy services provide individual consultants on short-term projects to support specific issues, all the way through to multi-disciplinary teams on long-term assignments working within a major project or...


  • Remote, United Kingdom Australasian Recruitment Company Full time

    A Christian media charity is looking for a Head of Key Relationships on a permanent basis. This charity supports people on their Christian faith journey and helps them put their faith into action by providing inspiration, encouragement and spiritual nourishment. The Head of Key Relationships role is mostly remote with just 1 - 2 days a month in office and...


  • Remote Nationwide, United Kingdom fortice Full time

    Job OverviewPosition: PKI Specialists ConsultantsWork Arrangement: RemoteContract Type: PAYE through UmbrellaWe are conducting a recruitment initiative for a prominent global consultancy seeking PKI Specialists Consultants to contribute to a significant project that is entirely remote.Key ResponsibilitiesTransitioning certificates from current systems to a...


  • Remote Nationwide, United Kingdom fortice Full time

    Job OverviewPosition: PKI Specialists ConsultantsWork Arrangement: RemoteContract Type: PAYE through UmbrellaWe are leading a recruitment initiative for a prominent consultancy firm seeking skilled PKI Specialists Consultants to contribute to a significant remote project.Key ResponsibilitiesTransitioning certificates from current systems to a new centralized...

  • HR Systems Specialist

    4 months ago


    Remote, United Kingdom Inclusive Consulting Ltd Full time

    Inclusive Consulting are delighted to be collaborating with our longstanding client in their search for a HR Systems Implementation Lead for a period of c. 3-4 months. This is a remote role with the requirement to occasionally visit their offices in Reading approximately once every two weeks. Our client is a privately owned utilities and infrastructure...

  • Head of Testing

    4 months ago


    Remote, United Kingdom Quarsh Full time

    A globally respected Sustainability Management Consultancy with offices across EMEA, UK and NYC are seeking a Head of Test to lead the QA team. Working in a mostly automated environment, you will lead a team as they ensure the stability of the in house software. Maintaining the software for in-house use, as they also look to develop a SaaS product to take...

  • Head of Operations

    3 months ago


    Remote, United Kingdom World Fuel Services Full time

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • Head of Resourcing

    4 months ago


    Remote, United Kingdom Value Match Full time

    Are you a recruitment executive or manager looking to take the next step in your career and looking to work somewhere you feel valued and can make a positive difference? Value Match are looking for a **Head of Resourcing** to join the team. This is a **unique **opportunity to join a forward-thinking procurement services and consultancy team, to **develop**...

  • Studio Head

    4 months ago


    Remote, United Kingdom Skillsearch Limited Full time

    Our client is looking for an experienced Studio Head to manage and grow a passionate and highly creative games development studio based across Europe and Singapore. This full-time Studio Head remote role is remote from the UK and offers an attractive salary and benefits package. To give you an idea of how this flexible role would look and feel, here are...


  • Remote, United Kingdom Wirehouse Employer Services Full time

    **We offer** excellent salary levels and benefits. Your starting salary will be dependent on qualifications and relevant experience. We also offer private health care, bonus and referral schemes, generous annual leave entitlements with an additional day off on your birthday each year and the right to take additional unpaid leave. **We are **a growing HR,...