Unit4 ERP Support Consultant

3 months ago


Remote, United Kingdom Equinox Consulting Limited Full time

**nit4 ERP Support Consultant (Agresso/Business World)**

**Job title**:Unit4 ERP Support Consultant

**Salary**: up to £52,000 + benefits (based on experience)

**Job type**:Full time/permanent

**Location**: Remote with occasional travel

**Start date: ASAP**

**About Equinox Consulting**

We are a specialist provider of business and IT consulting services, offering a wide range of services and solutions designed to support businesses through the process of change and transformation, specialising in Unit4 ERP (Agresso).

We are a fast-growing consultancy with amazing clients and lots of great opportunities. Our unique approach is not only what differentiates us, but also what makes us successful, and our MIND principles lie at the heart of everything we do:

- Move forward into growth
- Inspire each other
- Nurture our integrity
- Deliver for our customers

Our goal is simple: to help clients grow their business by providing the best tools, backed up by our expert consultants and support teams, and we are proud to support a wide range of business sectors with our range of services, including Consulting Services, Project Management, System Support and Managed Services.

**About the role**

We are looking for an experienced Unit4 ERP Support Consultant who has a good all round understanding of the support of the Unit4 ERP System. Responsibilities of the role include:

- Responding to customer tickets and passing tickets onto level3 consultants
- Managing all new tickets from all customers in the service desk portal
- Deal with all tickets, service requests or problems
- Manage problems to conclusion
- Manage Change Request and approval

**Your experience and attributes**

You will have experience as a system analyst or support consultant in a Unit4 ERP customer site or partner. You will be able to demonstrate a proven track record of technical aspects of the system and be able to work on any 1st or 2nd line support ticket, having:

- Strong interpersonal skills and an excellent relationship builder
- A strong sense of ownership
- The ability to work independently and as part of a team
- Be insatiable about delivering an excellent customer experience
- Strong time management skills and the ability to work to tight deadlines
- A growth-mindset with an enthusiasm for self-development and growth

**Your qualifications**
- Qualified by at least 3 years experienceof the system is desirable
- Accounting background desirable

**Our promise to you**

To provide an environment that is a good place to work, giving you the ability and training to grow into whatever you want to within the ERP world or other areas. We provide on the job training to upskill you into development roles and whatever professional training necessary for you to succeed.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: £51,000.00-£52,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Private medical insurance
- Work from home

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Unit 4: 1 year (required)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Remote

Reference ID: Unit4 ERP Support Consultant (Agresso/Business World)



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