Customer Success

3 weeks ago


Remote, United Kingdom Anima Full time

**About Anima**

At Anima, we're building the next generation care enablement platform for healthcare teams. You'll be building a product that saves lives; multiple Clinical Engineers (ex-MDs and fullstack SWEs) quit lucrative medicine jobs to join Anima for that very reason

Our ambition is to be the OS for all of healthcare and life sciences, through a proprietary active learning, crowdsourcing training architecture - we call it Anima 2.0. We already have one of the biggest, highest quality labelled datasets in the world.

We're profitable, growing at 300-400% MoM, and went from $0 ARR to $1m ARR in 6 months from launch (Apr '22). That's pretty unprecedented in SaaS, never mind healthcare We have a pretty unique hacker culture at Anima: almost everyone is technical and can code. A 'knights of the round table' structure and thinking from first principles is core to our culture, and is how we've made such rapid progress. It's reflected in how we operate:

- There's no separate product & engineering teams - instead, we have Clinical Engineers who are both their own customers (MDs) and are strong fullstack engs, collaborating with pure software engineers. Due to the quality of our team, there's a heavy focus on coaching and teaching, with mínimal to no line management.
- We're relentlessly resourceful - in 14 months, we've built an extremely loved enterprise app (NPS = 87) that users have said 'seems too good to be true'. Anima can take an information complete medical history as good or better than a typical human doctor, and automates patient comms and clinical notes.
- Anima is a safe haven for free thinkers and we've been careful to build a culture where everyone feels comfortable being their complete self, without ever needing to self-censor. Our hiring acceptance rate is around 0.5-0.8%, which is lower than YC. You're joining hyper elite special forces, and your crewmates will never let you down or waste your time.- We have a good time :) we've had team lunches in Duck & Waffle, Breakfast Club, dumplings in Chinatown, had private screenings in our own cinema, booked out the Sky Pool etc. We get the whole team together at least twice a year for team retreats, with the next one planned to be in Brittany, France.

**Join Anima and save lives****:
**Do you want to save lives with every clinic you help to deploy Anima?**:
Join Anima, and you can have your cake and eat it too: we pay upper quartile for salary + equity, and working in customer success, you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe.

Since soft launch 3 months ago, we're now used in dozens of GP practices across the country, serving 100,000s of patients. We’ve been growing more than 80% MoM in terms of users and revenue, and recently it’s been more like 2-3x MoM We’re profitable, and on track to hit $5m ARR by EOY ‘23, from $0 in Apr ‘22 (~18 months).

My name is Shun, a medical doctor and CEO of Anima. Thanks for checking out our job ad We’re tackling a problem that has affected everyone in some way:

- Globally, millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times.
- We’ve built ambitious software to automate the entire healthcare workflow - from history taking consultations, to report abstraction, to recommending & saving a coded action plan for the patient, ready for a human doctor to greenlight.
- By doing this, we get patients optimal care within 24 hours and 10x the clinical workflow in the process. It's a win-win for patients and healthcare professionals.

**Backed by a top 1% VC and Y Combinator (home of epic companies like Airbnb, Coinbase, Stripe)****:
We were one of the hottest companies of YC’s W21 batch: we raised over $2.5m before Demo Day within 4 days, led by Hummingbird (consistently top 1% of global returns), giving us a runway of 4+ years. We are pretty unique among health techs: we have _both_ medical and engineering domain expertise - there are 4 doctors working full time at Anima, as well as 'pure' software engineers. I wrote the first backend in Node, 80% of which is still used. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I have full stack domain knowledge and personal experience of the problem we’re solving. **Like me, the whole Anima team have personal experience of the problem we're solving: we're building what we wished we had as doctors.**

Our mission is to deliver precision medicine to everyone in the world, within 24 hours. We know _exactly_ how to get there and we’re moving ferociously with focus.

**Anima has a unique hacker culture with a flat hierarchy and a ‘knights of the round table’ structure**:
Almost everyone is t



  • Remote, United Kingdom Nezasa AG Full time

    Are you a leader passionate about helping customers achieve their desired outcomes? Nezasa is a Swiss TravelTech scale-up with offices in Zurich, Lisbon, and Santiago de Chile that empowers travel brands all over the world. We're looking for a Head of Customer Success to join our team and lead the charge in delivering exceptional customer experiences. As...


  • Remote, United Kingdom Bullhorn, Inc. Full time

    Bullhorn is the global leader in software for the staffing industry. **After more than 20 years**, **more than 10,000 companies rely on Bullhorn’s cloud-based platform** to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an...


  • Remote, United Kingdom Bullhorn, Inc. Full time

    Bullhorn is the global leader in software for the staffing industry. **After more than 20 years**, **more than 10,000 companies rely on Bullhorn’s cloud-based platform** to power their staffing processes from start to finish. Led by the original co-founder, partnered with venture capital, and powered by seasoned leaders across a global workforce with an...


  • Remote, United Kingdom Candoo Partners limited Full time

    Remote role - With one day per month in London - Innovative Proptech **Remote home based role - **£25,000.** **The company** Our client are an innovative PropTech company. They provide an online auction marketplace and provide their technology to customers and their customers so they can sell online. Due to recent significant growth they are looking to...


  • Remote, United Kingdom Finmo Full time

    **About us** Finmo aims to be a first-of-its-kind accounting and bookkeeping company dedicated to self-employed people and the modern-day worker. Many traditional full-time jobs have been replaced by self-employed and multiple job workers. Finmo has built an accounting and tax software solution that helps these self employed and modern-day workers track...


  • Remote, United Kingdom Pawprint Full time

    **Company Description**: Pawprint is an employee engagement platform for climate action. Our main focus is embedding sustainability across the goals and mindset of businesses and helping everyone at all levels play their part. It’s true that one person turning off a light isn’t going to solve the problem, but if large groups of people act, spend and...


  • Remote, United Kingdom Give A Grad A Go Full time

    A great starting salary ranging from £26,000 - £30,000 DOE - Company laptop provided - Tight knit company with great training and support. **Company profile - SaaS** In this Customer Success Executive role, you will be joining a rapidly growing SaaS business which is addressing the recruitment and retention challenges in social care with a novel app that...


  • Remote, United Kingdom CLB Recruitment Limited Full time

    CLB Recruitment Limited is a search consultancy specialising in Medical Aesthetic Technology. We provide solutions for commercial leadership and support functions across the UK and EMEA. **The Company**: Our client is an established and hugely successful US-based supplier of aesthetic products and equipment. Their UK team is seeking an experienced Customer...


  • Remote, United Kingdom Tribal Group Full time

    **About the role** We at Tribal, one of the EdTech global leaders in the specialist field of Student Management Systems, are seeking to recruit a new senior level opportunity for a Head of Customer Success, spearheading a team of professionals who will aim to provide a first-class service to our Higher Education customer base. As Head of Customer Success...


  • Remote, United Kingdom Tribal Group Full time

    **About the role** We at Tribal, the EdTech global leaders, are seeking to recruit a new senior level opportunity for a Customer Success Consultant providing a first-class service to our Higher Education customer base. As Customer Success Consultant you will be tasked with managing customer relationships and proactively managing the maintenance of a high...


  • Remote, United Kingdom E3 Compliance Training Full time

    **Customer Success Onboarding Executive** We are looking for a Customer Success Onboarding Executive to work with our existing and new E3 customers. The successful applicant will onboard new customers and provide on-going support post sales. The goal is to ensure that we effectively set firms up to take advantage of our innovative approach to training and...


  • Remote, United Kingdom Deel Full time

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...


  • Remote, United Kingdom TicketManager Full time

    Live events are fun. Concerts, sporting events, festivals.we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The...

  • Customer Support

    2 months ago


    Remote, United Kingdom Tribal Group Full time

    Remote, UK £32,000 to £35,000 Per Annum About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing...


  • Remote, United Kingdom CrowdStrike Full time

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...


  • Remote, United Kingdom ROI Hunter Full time

    **Who are we looking for? **A customer-centric professional with a strong interest in Social Media who wants to move in their career and gain new experience while working with the biggest e-commerce clients in Europe. ️ **When? **On mutual agreement **About the role** - The EMEA Customer Success team has 10 people and CSMs cover onboarding, auditing,...


  • Remote, United Kingdom ROI Hunter Full time

    **Who are we looking for? **A customer-centric professional with a strong interest in Social Media who wants to move in their career and gain new experience while working with the biggest e-commerce clients in Europe. ️ **When? **On mutual agreement **About the role** - The EMEA Customer Success team has 10 people and CSMs cover onboarding, auditing,...


  • Remote, United Kingdom DeepL SE Full time

    is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company. **Our goal is to overcome...


  • Remote, United Kingdom EverCommerce Full time

    Timely and SalonBiz serve over 24,000 customers in 100 countries. We provide booking and client management software and are on a mission to build the leading platform for beauty professionals. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the...


  • Remote, United Kingdom Zolutions.IO Full time

    **Client Success Executive - Remote in Northern Ireland, 25hrs per week** **Must be based in Northern Ireland** **Must be eligible for JobStart program, see " additional information" below** Zolutions.IO is an award wining software development & consultancy company. This is a pivotal customer facing role within a software products promotion environment....