French Customer Services Role Remote

4 weeks ago

London, United Kingdom Parkside Office Professional Full time

My client is looking for driven **"French speaking Onboarding Support Specialist"** to support and onboard customers as well as improve onboarding the process with exceptional customer services skills.

You will be directly responsible for impacting a customer's first experience of working with our business, working to KPIs that directly measure customer experience.

**Key Responsibilities**:

- Work as a customer onboarding & support SME. Follow SOPs to support customers set up their shipping accounts and start shipping ASAP.
- Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
- Work with Shipping stakeholders to solve shipper issues during onboarding, and work with partner teams to solve the root cause of these issues.
- Work to update shipper facing content, map dependencies, review and identify process gaps in the purpose of driving process improvement initiatives to improve the customer experience.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer onboarding performance and use this data to build solutions for improvement.

**mandatory requirements**:

- Must be able to investigate technical issues and troubleshoot effectively.
- Bachelor's Degree or equal experience
- Tech Savy and ability to work well in a fast-paced environment
- Work well under pressure
- Background in customer services roles requiring technical support.
- Always does what is right for the customer
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- **Fluent in English and 1 additional language between French and/or Spanish**

**Desired skills**:

- Ability to work well in a fast-paced environment and multi-task in a high-energy environment.
- Background in operations, logistics is a plus
- Experience working in client facing roles, ideally in a sales or customer support function.
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Experience in data management

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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