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Customer Support

6 months ago

London, United Kingdom Euro London Appointments Full time

Are you fluent in French and passionate about customer service? I am looking for a dedicated French Speaking Customer Support Representative to join a very niche company. As a Customer Support Representative, you will be responsible for providing excellent customer service to the French-speaking clients through various channels such as phone, email, and live chat.

Responsibilities:

  • Answer customer inquiries in French promptly and professionally
  • Resolve customer complaints and issues in a timely manner
  • Provide product information and guidance to customers
  • Work collaboratively with other team members to ensure customer satisfaction
  • Maintain accurate and up-to-date customer records
  • Identify and escalate any issues or trends to management as needed

Requirements:

  • Fluency in French (both written and spoken)
  • Strong communication and interpersonal skills
  • Proven customer service experience
  • Ability to multitask and prioritize in a fast-paced environment
  • Knowledge of CRM systems and customer support tools
  • Ability to work independently and as part of a team
  • Flexibility to work occasional evenings and weekends as needed

If you are a French-speaking individual with a passion for customer service, we want to hear from you