Customer Technical Support Representative

3 weeks ago


Egham, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
**ABOUT ENTEGRAL**

The spirit of a start-up. The resources of Enterprise. When you bring your experience and talents here, you will join a team of start-up minded creators and leaders. But we are also part of Enterprise Mobility, one of the world’s most respected companies and owner of brands like Enterprise Rent-A-Car®. For your career, and for your life, it’s the best of both worlds.

Find out more about Entegral here.

**ABOUT THE ROLE**

Primary responsibilities for this role will be to provide telephone, remote desktop and on-site support to users of our EMACS Product. You will be part of an IT support team who are responsible for protecting our customers, employees and our brands by incorporating security and compliance in all decisions and continuously identifying opportunities for improving our security posture. You will receive internal and external training, including training on our Specialist Bodyshop Management System products.

**ABOUT THE LOCATION**

Please note that this role is currently home/office based. There will be a requirement of some days working in our Entegral Head Quarters based in Leeds.

**Responsibilities**:
Key responsibilities and accountabilities for this position will include, but are not limited to:

- Resolving queries and providing solutions quickly and efficiently
- Capturing and documenting information to provide accurate analysis
- Diagnosing and solving hardware/software faults
- Installing and configuring computer systems and peripherals
- Logging customer/employee queries on Zendesk ticketing system
- Managing inbound call traffic with a positive and friendly attitude
- Visiting customer sites to install/repair/replace hardware & software
- Identify and troubleshoot reported issues, offering direct solutions or escalating to the relevant team(s)
- Maintaining strict adherence to the GDPR guidelines
- Liaising with suppliers and business partners, and maintaining interdepartmental relationships to improve communication and effectiveness
- Assisting with other departments and their projects

**Qualifications**:

- OND, HND in IT, or equivalent qualification, or previous experience in delivering high level Customer Service / Customer Support
- Demonstrated customer service skills with high quality verbal and written communication
- Ability to multitask, prioritise and work efficiently during periods of high demand
- Demonstrated aptitude for problem solving using strong analytical skills
- Satisfaction from helping others and improving established processes, enhancing service standards
- Must be an excellent team player
- Must have good knowledge of Microsoft windows and Microsoft Office
- Bodyshop Industry knowledge is preferred but not essential.
- Management system knowledge is preferred but not essential.
- Zendesk Support Ticketing System knowledge is preferred but not essential.

Additional Information

Salary - £25,000

Hours - 40 hours per week, 8am-5pm or 8.30-5.30pm Mon-Fri

Location - Work From home



  • Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels...


  • Egham, United Kingdom Deos Staffing Limited Full time

    **Internal Sales Coordinator - Multi-Modal Logistics** **(CargoWise Experience Essential)** **Deos Staffing Ltd.** is delighted to collaborate with our esteemed client in the logistics sector to recruit an experienced **Internal Sales Coordinator**. **Key Responsibilities**: - Efficiently manage and process import and export quotations for Air, Ocean,...


  • Egham, United Kingdom Hays Specialist Recruitment Limited Full time

    **Customer Service Advisor / Claims Handler - Egham (hybrid) £24-26k** **Your new company** A fantastic opportunity has arisen for a growing medical claims business based in Egham for a number of Customer Service professionals to begin a permanent opportunity beginning ASAP. This is a fantastic opportunity to work in a dynamic team in a growing...


  • Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service...

  • Motorcycle Dismantler

    4 weeks ago


    Egham, United Kingdom 4th Dimension Innovation Ltd Full time

    **Role Overview: As a Technical Lead within the ATF team, your primary responsibility is to work effectively, leading the assessment and dismantling processes for salvage motorcycles, including ELVs. Your expertise will play a pivotal role in supporting the ATF team to meet production targets by selecting parts suitable for resale and new...


  • Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk Junior VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high...


  • Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the...


  • Egham, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...


  • Egham, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Straits Garden as a Customer Service Advisor working 20 hours per week, Monday to Friday. At Homes for Students, we are dedicated to creating a...


  • Egham, United Kingdom South Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Straits Garden as a Customer Service Advisor working 20 hours per week, 4 hours per day, Monday to Friday. Shift pattern is flexible. At Homes for...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment AV Account Manager Sales Egham/Staines salary Circa £65,000 An exciting opportunity has arisen for an audio-visual Account Manager to join our team, delivering globally consistent and supportable technology solutions and services to key customers all around the world. Reporting...

  • Account Manager

    3 weeks ago


    Egham, United Kingdom proAV Limited Full time

    About The Role Role Overview An exciting opportunity has arisen for an audio-visual Account Manager to join our team, delivering globally consistent and supportable technology solutions and services to key customers all around the world. Reporting to the Senior Business Manager, and using an end-to end consultative approach, the chosen candidate will...

  • Spa Receptionist

    4 weeks ago


    Egham, United Kingdom Achieve Lifestyle Full time

    To promote a positive image of Achieve Lifestyle’s facilities and represent the service as required for customer communications - Supporting the Spa Manager in all matters of customer service, ensuring the efficient day to day running of reception. - To ensure a sound approach to health and safety good practice within reception areas is adhered to**.** -...


  • Egham, United Kingdom Gilbert Meher Ltd Full time

    Job Title: Lead Customer Relationship ManagerSalary: £70k per annum (with bonus)Location: Head Office based local to Windsor. Homes based in Oxfordshire, Berkshire & South West London/SurreyAbout Us:My client is a niche care home provider committed to delivering exceptional quality care to our residents. As we embark on a journey to establish our presence...

  • IT Support Engineer

    7 days ago


    Egham, United Kingdom Enterprise Rent-A-Car Full time

    **Overview** The spirit of a startup. The resources of Enterprise. When you bring your experience and talents here, you’ll join a team of start-up minded creators and leaders. But we’re also part of Enterprise Holdings, one of the world’s most respected companies andowner of brands like Enterprise Rent-A-Car®. For your career, and for your life,...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST3 Words that Guarantee Results in RecruitmentAV Account Manager SalesEgham/Staines salary Circa £65,000An exciting opportunity has arisen for an audio-visual Account Manager to join our team, delivering globally consistent and supportable technology solutions and services to key customers all around the world.Reporting to the...


  • Egham, United Kingdom QSC Full time

    Overview QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally...

  • Vehicle Technician

    3 days ago


    Egham, United Kingdom Sytner Full time

    We have an excellent opportunity available for a motivated Vehicle Technician to join our successful team at Rolls-Royce Sunningdale. Don't worry if you are not currently working for Rolls-Royce, we have the training and facilities to help you make this next big step in your career! We are looking for a motivated, dedicated and highly organised individual...


  • Egham, United Kingdom Concept Full time

    AV Account Manager Sales Location: Egham - Salary: £65,000 Contact: To apply for this vacancy, please send an email to: brenda.spink@concept-ltd.co.uk with your name, contact telephone number and attach the latest copy of your CV. AV Account Manager Sales Egham/Staines salary Circa £65,000 An exciting opportunity has...


  • Egham, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST3 Words that Guarantee Results in Recruitment AV Account Manager SalesEgham/Staines salary Circa £65,000An exciting opportunity has arisen for an audio-visual Account Manager...