Lead Customer Relationship Manager

4 weeks ago

Egham, United Kingdom Gilbert Meher Ltd Full time
Job Title: Lead Customer Relationship Manager
Salary: £70k per annum (with bonus)
Location: Head Office based local to Windsor. Homes based in Oxfordshire, Berkshire & South West London/Surrey
About Us:
My client is a niche care home provider committed to delivering exceptional quality care to our residents. As we embark on a journey to establish our presence further within the sector, we are seeking a dynamic Lead Customer Relationship Manager to join our team. This is a brand-new role aimed at bolstering the reputation of our homes and driving private occupancy across our small portfolio of homes.
Role Overview:
As the Lead Customer Relationship Manager, you will play a pivotal role in shaping the success of our homes by enhancing their reputation for quality care within local communities.
You will collaborate closely with teams across multiple homes, supporting them in increasing their occupancy, particularly focusing on private occupancy.
Your responsibilities will include strengthening our web presence, optimizing the enquiry management process, and ensuring swift responses to pre-admission assessments.
Additionally, you will spearhead the development of robust sales and marketing teams within the homes, leveraging local community connections to organize targeted events and activities.Key Responsibilities:
Strengthening the online presence of our homes
Improving the enquiry management process
Liaising with General Managers to expedite pre-admission assessments
Developing sales and marketing teams within homes
Organizing events and activities tailored to local community groups
Conducting customer satisfaction research and providing feedback to the leadership team
Providing weekly updates on live enquiries and community engagementAbout You:
We are seeking candidates with a proven track record in sales and marketing, preferably with experience in managing enquiries and networking.
Experience in multi-site marketing activities and achieving targets is highly desirable.
While prior experience in the care and health industry is beneficial, it is not essential.
As a self-motivated individual with a creative mindset, you should thrive in a collaborative, multi-functional team environment.Key Requirements:
Excellent communication and interpersonal skills
Empathy towards customers undergoing emotional journeys
Willingness to travel and possess a full driving license
If you are interested please apply or contact Corrie Keable on (phone number removed) or (url removed) for a confidential discussion

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