Customer Relationship Manager

3 weeks ago

Egham Surrey, United Kingdom Gilbert Meher Full time €70,000

Job Title: Lead Customer Relationship Manager Salary: £70k per annum (with bonus)
Location: Head Office based local to Windsor. My client is a niche care home provider committed to delivering exceptional quality care to our residents. As we embark on a journey to establish our presence further within the sector, we are seeking a dynamic Lead Customer Relationship Manager to join our team. This is a brand-new role aimed at bolstering the reputation of our homes and driving private occupancy across our small portfolio of homes.

As the Lead Customer Relationship Manager, you will play a pivotal role in shaping the success of our homes by enhancing their reputation for quality care within local communities.
You will collaborate closely with teams across multiple homes, supporting them in increasing their occupancy, particularly focusing on private occupancy.
Your responsibilities will include strengthening our web presence, optimizing the enquiry management process, and ensuring swift responses to pre-admission assessments.
Additionally, you will spearhead the development of robust sales and marketing teams within the homes, leveraging local community connections to organize targeted events and activities.
Strengthening the online presence of our homes
Improving the enquiry management process
Developing sales and marketing teams within homes
Organizing events and activities tailored to local community groups
Providing weekly updates on live enquiries and community engagement
We are seeking candidates with a proven track record in sales and marketing, preferably with experience in managing enquiries and networking.
Experience in multi-site marketing activities and achieving targets is highly desirable.
As a self-motivated individual with a creative mindset, you should thrive in a collaborative, multi-functional team environment.
Willingness to travel and possess a full driving license

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