Customer Relationship Management Analyst

2 weeks ago

Weybridge Surrey, United Kingdom March Recruitment Full time

Position: CRM Analyst

Location: Chertsey

Salary: Competitive day rate + bonus scheme

Duration: Ongoing

Hours: Monday-Friday, 9am-5:30pm

Overview of a CRM Analyst

As a CRM Analyst, your role entails analysing customer data to derive actionable insights, collaborating with cross-functional teams to develop targeted CRM strategies aimed at enhancing customer relationships and maximizing business value. The Display business is rapidly growing, profitable, and diverse, serving a range of customers from ultra-high net worth individuals to consumers. The European team translates global strategies into local execution across products, sales, retail, and marketing. With a dedicated team of 35, they focus on innovation.

Responsibilities of a CRM Analyst

  • Reseller Behaviour Analysis: Utilize demographic data, purchasing trends, product usage information, spending habits, loyalty metrics, and other relevant factors to analyse and understand reseller behaviour and preferences.
  • Portal Management Assistance: Provide support to the CRM Operations Manager in maintaining the portal, including tasks such as uploading content and ensuring smooth portal activity, especially for the European subsidiary.
  • Partner Portal Optimization: Improve the partner portal's functionality and user experience by evaluating user interactions, generating regular reports for team review, and collaborating with stakeholders to implement enhancements based on feedback and analysis.

Key competencies of a CRM Analyst

  • CRM Systems and Management: Good understanding of CRM systems, preferably Salesforce.
  • Analytical and Database Management Skills: Strong analytical skills and database management capabilities.
  • Microsoft Office Proficiency: Familiarity with Microsoft Office, including Access and Excel.
  • Problem Solving and Project Ownership: Ability to problem solve and take ownership of projects.
  • Teamwork and Multitasking: Ability to work well in groups and multitask effectively.

Benefits:

  • Hybrid role (3 days office, 2 days remote)
  • Generous holiday entitlement, plus additional birthday leave and bank holidays.
  • Staff sales discount, Reward Plus shopping discount, and volunteering days.
  • Government pension auto-enrolment and pension contribution from 12 weeks.
  • Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant – Charlie Shepherd

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