Office Administrator
6 months ago
ADS are a successful business providing plumbing, heating, and electrical support to a variety of commercial and domestic clients throughout the Northwest. We are currently extending our business to cover the whole of the UK. We are highly rated by our clients and have a growing team of friendly and professional engineers and office staff.
As a small business, who believes in teamwork, we are committed to looking after the well being and professional development of our employees. We offer a 24/7 Employer Assist Programme for all employees and their relatives.
**Main Duties/Responsibilities**
- Scheduling of daily engineer appointments.
- Distribution of engineer workload using office software systems.
- Liaising with customers to create/maintain excellent working relationships.
- Answer incoming calls, dealing with customer inquiries and respond in an appropriately in a timely manner..
- Keep customers updated throughout the day on any delays or changes that may arise.
- Dispatch reactive calls and update senior managers.
- Support all departments within the business ensuring productivity, efficiency and the smooth running of daily procedures.
- Use and update office software packages and maintain office records, spreadsheets and databases.
- Work with senior managers to maintain SLA's.
**Skills Required**:
- Good IT skills and knowledge of work flow software.
- Ability to use Excel confidently is essential.
- Excellent communication skills.
- Excellent attention to detail and ability to work under pressure.
- Excellent organisation skills.
- Investigative and methodical approach.
**Benefits**
- Successful, supportive and professional company.
- Salary above market rate.
- Enhanced holiday entitlement (25 days plus bank holidays).
- Can accommodate flexible working (37.5hrs per week).
- Chance to progress within the company.
- On going training will be provided.
- Employer assist programme.
- Company uniform.
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bamber Bridge, Lancashire: reliably commute or plan to relocate before starting work (required)
**Education**:
- Certificate of Higher Education (preferred)
**Experience**:
- Customer service: 5 years (required)
- Administrative experience: 5 years (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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