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Office Administrator

7 months ago


Bamber Bridge, United Kingdom Ads Electrical & Mechanical Limited Full time

ADS are a successful business providing plumbing, heating, and electrical support to a variety of commercial and domestic clients throughout the Northwest. We are highly rated by our clients and have a small team of friendly and professional engineers and office staff.

As a small business, who believes in teamwork, we are committed to looking after the wellbeing and professional development of our employees. We are keen to recruit a professional and forward-thinking individual who can help develop and grow our business.

**Main Duties/Responsibilities**
- Scheduling of daily engineer appointments
- Distribution of engineer workload using office software systems
- Liaising with customers to create/maintain excellent working relationships
- Answer incoming calls, dealing with customer inquiries and respond in an appropriately in a timely manner
- Keep customers updated throughout the day on any delays or changes that may arise
- Dispatch reactive calls and update senior managers
- Support all departments within the business ensuring productivity, efficiency and the smooth running of daily procedures
- Use and update office software packages and maintain office records, spreadsheets and databases
- Work with senior managers to maintain SLA's
- Planning rotas for holiday cover or sickness

**Skills Required**:

- Good IT skills and knowledge of scheduling software’s
- Ability to use Excel confidently is essential
- Excellent communication skills
- Excellent attention to detail and ability to work under pressure
- Excellent organisation skills
- Investigative and methodical approach

**Benefits**
- Successful, supportive and professional company
- Salary above market rate
- Enhanced holiday entitlement (25 days plus bank holidays)
- Can accommodate flexible working (37.5hrs per week)
- Chance to progress within the company
- On going training will be provided

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bamber Bridge, Lancashire: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person