Corporate Account Executive

3 months ago

England, United Kingdom Brakes Full time

Company Description

**Job Description**:
**Corporate Account Executive (CAE)**

**Homebased - Travel required**

**Full time working Monday to Friday 39 Hours per week**

**£competitive, dependent on experience, plus bonus structure, excellent career development, company car, discounted products and services and much more**

Due to an exciting period of growth, we are currently recruiting a talented and collaborative Corporate Account Executive to join our Corporate Account Team working within the contract catering sector.

As a Corporate Account Executive you will provide support and guidance to provide an excellent service to our Corporate Account customers at both site and head office level, ensuring the company's reputation is maintained and enhanced. This includes taking ownership of escalated customer issues and providing timely, relevant and appropriate solutions.

**Key responsibilities**:

- Build and maintain relationships across the customers food teams as well as the regional Ops teams
- Support the Account Manager to cascade & embed processes within the customers business
- Handle customer contacts, inbound and outbound - in line with customer experience standards
- Ensure all issues are dealt with according to agreed KPI's
- Deliver an excellent customer experience, supplying fast, up to date resolutions
- Proactively inform customer food & admin teams of any delivery service issue. Manage daily substitutions, rolled orders etc
- Maintain customers folders / Salesforce to ensure all relevant data is updated
- Liaise with other departments to ensure corrective action is taken on customer issues and follow up to ensure completion in line with customer expectations
- Owns complaint resolution and follows through to closure with the customer in order to avoid repeat contacts and customer dissatisfaction. Ensure all customer queries/complaints are properly documented using the appropriate systems and processes
- Analyse patterns of complaints & enquiries, identify root causes. Identify improvement actions
- Develop a sound knowledge of customer’s needs, competitor activity and the Company’s products/resources
- Manage the creation and cascade of weekly/monthly reporting to the Corp Acct customer base
- Attend all customer engagement days and roadshows in support of the Sector Manager.
- Support Account Manager in the daily role picking up any other tasks as required

**You**:
With a passion for food, you’ll live and breathe Customer First. You need to be personable, driven, well organised, structured, resilient and enjoy working within a collaborative national team.

Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

**Required skills and competencies**:

- Drive for results and particularly new business
- Uncover customer pain points & leverage the broader Brakes offering to deliver a partner approach, above & beyond product selling, utilising added value to tie customer in
- Proven experience in managing customers - face to face or over the telephone
- Demonstrate knowledge of retention and growth of accounts.
- Target driven, proven experience of achieving targets.
- Stakeholder management/engagement
- Good at Excel to produce well organised planning in order to maximise selling time in trade

**What you’ll get**:

- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.

**There’s a lot on offer, so what are you waiting for?**

Bring your whole self to work. #BelongAtBrakes

At Brakes we’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to help define it.

**FEED YOUR AMBITION. DELIVER YOUR FUTURE**

**Qualifications**:
Additional Information

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